Customer Case Study Webinar
The Night the Silos Disappeared: A Practical Guide to UC + CC on One Platform
Outdated systems. Vanishing calls. Remote work chaos. In this special Halloween webinar, PrimeSource’s IT leader shared how her team replaced a haunted tech stack with one streamlined platform—restoring service speed, agent confidence, and customer trust.
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How PrimeSource broke the curse of fragmented CX
Disjointed systems. Dropped calls. Remote work nightmares. In this on-demand session, Genelle Chamberlain, IT Manager at PrimeSource and Dimora Brands, shares how her team banished inefficiency by unifying UC and Contact Center on a single platform.
Watch now and learn how PrimeSource:
- Eliminated latency, call drops, and manual workarounds by replacing their legacy tech stack.
- Unified communication and contact center workflows to boost agent productivity and CX.
- Empowered remote agents with better tools, better visibility, and faster resolution times.
- Rolled out 8x8 across teams with practical strategies that made adoption stick.
You’ll walk away with real-world insight into building a connected, scalable CX environment—without the chaos.
