Communications Solutions for
Cloud solutions are quickly becoming the preferred choice for government agencies seeking cost-effective ways to deploy and manage distributed phone systems and contact centres.
Agile and Affordable Government Cloud Solutions
Federal government agencies face challenges providing secure, compliant, collaborative unified communications, all while controlling or reducing spending.
8x8 provides compliant cloud solutions that meet demanding standards such as FISMA and HIPAA. This helps agency staff focus on providing better, more economical service to their stakeholders.
We also provide an immediacy to communications that most other cloud providers can’t match. Our top-tier data centres are strategically located across the globe. Calls are geo-routed to the closest available data centre. The result? Crystal clear connections. Superior call quality. Minimal latency, compared to our competitors.
8x8’s cloud-based SaaS communications solutions are delivered from mirrored, top-tier, fully redundant, and state-of-the-art Equinix data centres on the East and West Coasts of the United States. Each data centre is interconnected with private connections, and connected to the Internet through multiple redundant links from Tier 1 and major Internet service providers, each capable of handling traffic for the entire data centre.
When the EPA’s Office of Ground Water and Drinking Water hired us (OPP) to run its Safe Drinking Water Hotline, we had just a few weeks to deploy a new call centre for them. 8x8’s cloud-based technology enabled us to meet the deadline. The hotline has been going strong ever since.Heather Donnelly Owner and Operator, MarkIT Support, LLC
Why 8x8 for Government
8x8 Cloud Communications solutions allow agencies to save significantly on service, equipment and labor costs. Because 8x8 solutions are hosted in the cloud, government agencies do not need large amounts of capital or long lead times to deploy and use 8x8 phone systems, contact centres or unified communications solutions. The infrastructure is already there, ready to use—owned, maintained and managed by 8x8.
Information Security and Compliance
8x8’s comprehensive security standards comply with the rigorous U.S. Federal Information Security Management Act (FISMA). Plus, as an option, 8x8 can offer secure solutions for private multiprotocol Label Switching (MPLS) connection solutions which are completely independent of the Public Internet.
In addition, 8x8 is fully HIPAA compliant and offers HIPAA/HITECH compliant solutions. 8x8 has also gone through the rigor of ensuring that you can rest assured that our solutions meet the US Safe Harbor data privacy standards for all EU/EEA member states.
As a publicly traded company subject to compliance with the Sarbanes-Oxley Act of 2002, 8x8’s information technology infrastructure controls are audited annually by independent internal and external auditors.
8x8 Federal Contracts
The 8x8 Government division offers the following contract vehicles.
- GSA Schedule 70 – 8x8 Cloud based Voice Services (VoIP, Fax, Contact Centre, SIP Trunking and more) are available via Immix Group GSA Schedule # GS-35F-0265X. Pricing can be viewed by downloading our GSA schedule or via the immixGroup website: www.immixgroup.com/contract-vehicles
- SEWP IV – The NASA SEWP (Solutions for Enterprise-Wide Procurement) GWAC (Government-Wide Acquisition Contract) provides the latest in Information Technology (IT) products for all Federal Agencies. 8x8 cloud-based voice services are available via the immixGroup through SEWP IV contract # NNG07DA20B and # NNG07DA64B at www.immixgroup.com/contract-vehicles
- WITS 3 – Through the Washington Interagency Telecommunications System 3 (WITS 3) contract, 8x8 is partnered with Level 3 Communications to offer our competitive, next-generation Network Voice Services (NVS) to federal agencies in the National Capital Region (NCR) and surrounding suburbs of Maryland and Virginia. With 8x8 and Level 3, agencies can experience secure, innovative, reliable telecommunications services — all under the WITS 3 contract. Learn more >
- Networx Enterprise – 8x8 is partnered with Level 3 to provide Internet Protocol Telephony Service (IPTelS) on the GSA Networx Enterprise Contract. Networx Enterprise is one of the most cost-effective and price-competitive contract vehicles for most agencies. With a range of Networx Enterprise services to choose from, 8x8 and Level 3 Communications are ready to be the GSA telecommunications provider of choice to support the government. Our services include the industry’s newest IP-MPLS network and leading IP services. Level 3 offers secure, reliable solutions to government customers for their mission-critical voice and data applications. Learn more >
Gartner Magic Quadrant
8x8 Named a Leader in Gartner‘s Unified Communications as a Service Magic Quadrant
2012-2017 6 Years Running