Predictive Dialer Software by 8x8

Increase agent productivity and delight your customers

8x8 Virtual Contact Center is an award-winning contact center solution that blends omnichannel capabilities with rich analytics, reporting and advanced skills-based routing.

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— Over 50,000 Happy Customers —
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Call 1-855-463-5199 or fill out the form below to get a quote:

What the Experts Say

It takes great effort and innovative thinking to build cloud communications that work simply, integrate seamlessly and perform reliably. In crafting our solutions, we've earned more than 170 patents—and the trust of more than 1 million business users.

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What Can 8x8's Cloud Contact Center Software Do For You?
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If you're ready to create effortless customer engagements, make better decisions based on actionable insights, and take your contact center with you wherever you go, consider 8x8's predictive dialer software for your small or medium-size business (SMB).

What is Predictive Dialer Software?
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A PREDICTIVE DIALER uses algorithms to make calls to numbers from its database in order to assign live calls to available agents. An intelligent system designed to reduce agent downtime between calls, PREDICTIVE DIALER software can anticipate how long an agent will remain on a call and when the software program should make the next call.

PREDICTIVE DIALER software has completely transformed customer interaction by increasing agent efficiency, allowing companies to better monitor contact center traffic with a pre-configured and rich suite of reports and data.

Predictive Dialer Software for Your Business
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PREDICTIVE DIALER SOFTWARE helps with connecting sales reps to customers, as well as assisting with outbound call processing to help manage higher activity levels and provide a more cost-efficient solution to contact centers. Predictive dialer software can call out a list of phone numbers automatically, aiding with appointment confirmation, service follow-ups, telemarketing, payment collection and after-call surveys.

The goal of the PREDICTIVE DIALER SOFTWARE is to limit the amount of time agents spend waiting between each call. The best part? Predictive dialers are easy to install and set up, allowing you to avoid the expense of telephony boards and other unnecessary hardware.

Benefits and Features

Cloud contact center software can benefit businesses of all sizes, from small to medium to large. Some of the benefits include:

  • Improved employee productivity
  • Quick and powerful customer engagement
  • The ability to take, make, handle and record calls

Some of the best-in-class features include:

  • Automatic Dialing: Stores a large database of calls and places calls automatically
  • Automatic Call Screening: Allows you to streamline call volume
  • Automatic Call Queuing: Identifies available agents and queues calls in the order they're received
Plans and Pricing

Find a plan that suits your individual business needs.

Standard - $0 per user/month

(Great for startups and companies in the beginning stages)
Features:

  • Inbound calling
  • Outbound calling
  • Analytics
  • IVR
  • 0 included minutes
  • 4 cents/minute for additional minutes
  • One month of call recording storage
  • Email support

Pro - $50 per user/month

Perfect for growing businesses that need to upgrade
Features:

  • Inbound calling
  • Outbound calling
  • Analytics
  • IVR
  • 2,000 included minutes
  • 3 cents/minute for additional minutes
  • 3 months of call recording storage
  • Email support
  • Phone support

Ultimate - $75 per user/month

Ideal for companies starting to see significant growth.
Features:

  • Inbound calling
  • Outbound calling
  • Analytics
  • IVR
  • 5,000 included minutes
  • 2 cents/minute for additional minutes
  • 12 months of call recording storage
  • Email support
  • Phone support
  • Graphical reporting
Monitoring App for iPad

In addition to these benefits, you can monitor your contact center dashboard from virtually anywhere and stay up to speed when you're out of the office or just away from your desk. Access the live dashboard, real-time status reports and instant messaging right from your iPad app. The app also allows you to customize your dashboard and choose from a wide range of widgets that provide you with insights about your contact center status, including performance metrics, activity summaries and helpful tools like to-do lists and notes.

Evaluate Contact Center Activity

See exactly how busy your teams are and how long the queues have become, as well as study activity and identify holdups. All of this allows you to correct any mishaps as they occur and reallocate resources to keep your customers (and agents) happy. With filters, you can explore team, individual or queue performance. You can also dive into each employee's interactions to see their daily output and identify top performers.

Need pricing or more info? We're happy to help!

Contact Us

Give Your Contact Center the 8x8 Advantage

Single instance for all agents worldwide

Agents on multiple continents? No problem! 8x8 will put all agents on the same instance, so it's easy to administer and report on your global operation.

Industry's best-integrated UCaaS & CCaaS

Agents can easily connect with anyone in your company to collaborate in real time, and a comprehensive view of call quality statistics ensures top-level customer satisfaction.

Cloud-Based Quality Management

Only 8x8 offers collaborative performance management to quickly resolve agent issues and speed up agent onboarding with coaching, monitoring and training.

The New Collaborative Cloud Contact Center

Does your contact center have the features that really matter? Check out the big advantages 8x8 Virtual Contact Center brings to your business.

If you're ready to improve employee productivity, enhance customer engagement and improve your decision-making by using actionable insights, it's time to consider 8x8's Cloud Contact Center Software. Take the plunge and opt for award-winning cloud contact center software that boasts advanced features and unwavering support.

What's in it for you? You'll increase your return on investment and have the opportunity to use a rich set of analytical tools to help you drive agent performance and improve customer satisfaction — where it actually counts. With the iPad monitoring app, you can take your work with you wherever you go.

Need pricing or more info? We’re happy to help!