Virtual Contact Centre
Improve call centre experience, increase agent efficiency and make customers happier.
Only 8x8’s truly unified communications help improve customer experience by giving your customers instant connection to the right expert.
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Everything you need, in one place.
Did you know that on average, a contact centre has to manage eighteen different communications vendors*?
With 8x8 Virtual Contact Centre, everything you need is in one place, combining world-class contact centre capabilities with workforce optimisation, advanced business phone and collaboration services and unified communications.
*Source: CCNG Survey
Increase agent efficiency
Get real-time insights into agent performance and contact centre operations.
Increase agent performance and speed up agent onboarding with targeted coaching and training.
Boost contact centre efficiency with powerful scheduling, forecasting and reporting.
Empower your agents to easily manage customer interactions.
View every important metric in your contact centre.
Putting customer information at your agent’s fingertips.