Virtual Contact Centre

Improve call centre experience, increase agent efficiency and make customers happier.

Only 8x8’s truly unified communications help improve customer experience by giving your customers instant connection to the right expert. 


Everything you need, in one place.

Did you know that on average, a contact centre has to manage eighteen different communications vendors*?
With 8x8 Virtual Contact Centre, everything you need is in one place, combining world-class contact centre capabilities with workforce optimisation, advanced business phone and collaboration services and unified communications.

*Source: CCNG Survey

Virtual-Contact-Center-Diagram-uk-1-420x401.png

Increase agent efficiency

contact-center-icons-analytics-1.png

Contact Centre Analytics

Get real-time insights into agent performance and contact centre operations.

contact-center-icons-coaching-1.png

Quality Management

Increase agent performance and speed up agent onboarding with targeted coaching and training.

contact-center-icons-wfmgmt-1.png

Workforce Management

Boost contact centre efficiency with powerful scheduling, forecasting and reporting.

contact-center-icons-agentconsole-1.png

Agent Console

Empower your agents to easily manage customer interactions.

contact-center-icons-sup-tools-1.png

Agent Supervisor Tools

View every important metric in your contact centre.

contact-center-icons-screenpop-1.png

CRM Integration

Putting customer information at your agent’s fingertips.

co-browse-image1.4.png

Reduce customer frustrations with Co-browsing

Are your customers struggling with complex online self service tools? Help reduce your customers frustrations and increase sales by offering a helping hand on your web page with 8x8’s Co-browsing feature.
Allow your agents to see exactly what the customer sees, so both see the same web page, each other’s mouse movements and typing, other than any protected fields.
WATCH

Insights that Matter

8x8 Virtual Contact Centre comes packed with analytics. “Customer Experience” is a ground-breaking analytical tool providing unprecedented levels of visibility into customer interactions and IVR usage, displaying a graphical view of the callers journey from the moment they reach the call centre through to the call termination.
See what is really happening in your company. Get the insights you need to adjust and reward staff, make improvements and respond quicker to new opportunities.
game-changing-analytics.png

Just some of our happy customers

net_suite_box.png
remax_box.png
replicon_box.png
regus_box.png
mcdonalds_box.png
lazy_dog_box.png
icruise_box.png
allstate_box.png

© 2019, 8x8, Inc. All rights reserved. Privacy Policy

badges_three-300x71.png