Like most SaaS systems, not all cloud phone solutions are created equal. So, what exactly should you be looking for in a VoIP service provider? Well, it all comes down to the features. Along with call quality and reliability, the features provided by VoIP systems set them apart from traditional telephony.
Look out for the following features when searching for a new provider:
Voicemail to email transcription
Especially if you have a job that requires you to juggle answering phone calls, attending meetings, and doing other tasks, you probably listen to a lot of voicemails. It can be draining trying to listen to and write down messages.
With some VoIP based systems, you can skip the middleman and just read your voicemails in your inbox. That also means that you have a single platform where you check your messages. You can then look at the visual voicemail when you call the person back, ensuring you don’t miss anything.
While voice calls are still important, sometimes a quick text message is all you need. With VoIP, you aren’t limited to just business voice calling. You can send and receive a text message to a client or a member of your team from any device, like a mobile phone or computer.
The convenience of video meetings causes less disruption in your day, allowing you to be more productive. Video calling software also allows you to collaborate and communicate more efficiently with your team. Video conferencing allows screen sharing and the exchange of documents. This means that you don’t have to just tell your team, you can show them.
Some of the video conferencing features provided through 8x8 include:
- HD video
- Virtual backgrounds
- Mobile browser support
- Moderation controls
- End-to-end encryption
- Cloud recordings
- Calendar integrations
- Share videos and stream live on YouTube
- Share audio
- And more!
However, keep in mind that most VoIP providers only offer voice support. So, you might need to upgrade to a unified communications platform for video calls and conferencing.
Auto attendants use interactive voice response (IVR) technology to route your incoming calls. The auto attendant automatically answers phone calls to your business and directs the caller to whoever they’re trying to reach.
The auto attendant uses an interactive menu to determine what your customer needs and who can best serve them.
With VoIP telephony, you can easily use your mobile device to make and receive calls. All great VoIP service providers have a phone app to make it easy to use your cell phone or tablet as a softphone.
With the app, you can use your business number without having to carry two mobile devices. You’ll also have access to your calling features, messages, and voicemails with the app.
Call forwarding ensures that an incoming call always reaches someone on your team. You can set conditions in your dashboard to route calls to a different team member when you’re busy or on vacation.
We can’t be at the office or available to answer calls 24/7. But with call forwarding, you can ensure that the calls reach the person covering for you.
Whether for training or quality assurance, call recording is a must-have when it comes to VoIP services. The best part is that often the calls record in real-time, and some systems provide a text transcript of the entire call instantly.
This allows you to review aspects of the phone call after you hang up. You don’t have to remember all the details of the call or take extensive notes. That leaves you with the space to focus on providing the best customer service possible.
Other advanced features with 8x8
Some other important calling features include:
- Web phones: You can make calls directly from your browser.
- Call routing: Call routing allows you to automatically complete call transfers to the right team member.
- Hold music: Don’t make customers wait for a team member to the musical tones of a telephone ring. You let them listen to music while they wait for someone to become available.
- Call queuing: This allows you to have callers wait in a queue if you have multiple callers at the same time. The system will let them know where they are in line.