Preview dialers
This type of auto dialer is quite different compared to the predictive and progressive dialing systems. While the previous two are focused on agent availability, the preview dialer is designed to optimize the interaction between the customer and call center representatives. In other words, its strength is in boosting personalized customer experience.
In preview dialing, agents are provided important information about the person they’ll be interacting with before the number is dialed. Depending on the provider’s offerings, the call can be initiated by either the agent (they can decide if the lead is viable based on the information) or the system (the information is used purely to improve close rates and sales team performance).
Pro-tip: The 8x8 Auto Dialer supports adjustable dialing modes so businesses can customize their campaigns based on their needs. You can set the dialer to Predictive, Progressive, and either of two Preview dialer modes - Preview, wherein the agent chooses to call the customer, and Preview Plus, wherein the system makes the call. Check out the 8x8 all-in-one cloud contact center solution for more details and understand why it's an industry leader in CCaaS.