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*Registered trademark of RingCentral®, Inc., being used for informational purposes only.
Why businesses are choosing 8x8 over RingCentral®
Why businesses are choosing 8x8 over RingCentral®
Easy implementation, user-friendly interfaces, and superior customer support—all built on native Microsoft integration.
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Why businesses are choosing 8x8 over RingCentral®
Why businesses are choosing 8x8 over RingCentral®
Easy implementation, user-friendly interfaces, and superior customer support—all built on native Microsoft integration.
Why businesses are choosing 8x8 over RingCentral®
Why businesses are choosing 8x8 over RingCentral®
Easy implementation, user-friendly interfaces, and superior customer support—all built on native Microsoft integration.
Why businesses are choosing 8x8 over RingCentral®
Why businesses are choosing 8x8 over RingCentral®
Easy implementation, user-friendly interfaces, and superior customer support—all built on native Microsoft integration.
8x8 Business Phone System Features
Top Features
Core Productivity
Call Handling
Call Management
Analytics
Corporate Features
Easy Administration
8x8 Work
Enterprise-grade cloud PBX with auto-attendant, voicemail, flexible call flows and global coverage.
Unlimited Calling, SMS & Fax
Multi-Level Auto Attendant
Call Recordings
Visual Voicemail
Top Features
Enterprise-grade cloud PBX with auto-attendant, voicemail, flexible call flows and global coverage.
Unlimited Calling, SMS & Fax
Multi-Level Auto Attendant
Call Recordings
Visual Voicemail
Core Productivity
A single integrated cloud platform for UC, CC, and CPaaS for connection on all devices.
Music on Hold
Local Number Porting & Direct Dial Number
Overhead Paging
Call Handling
Time-saving automation with proactive alerts and notifications that improve time-to-resolution.
Caller ID, Blocking, & Do Not Disturb
Call Forwarding & Transfer
Call Waiting & Parking
3-Way Calling
Call Management
Distribute incoming calls efficiently, facilitate customer conversations, and improve productivity with real-time operational insights.
Ring Group
Call Monitoring
Call Queues
Analytics
Comprehensive performance and usage dashboards, plus reporting options for valuable insights.
UC Analytics
Conversation IQ
Corporate Features
Customize your environment with configurable interfaces for customer-specific roles.
Directory Assistance
Presence
Easy Administration
Single administrative interface for user provisioning, system configuration, and management.
Role-Based Access Controls
Multi-Site Support
Emergency Services
Cost Center
User Provisioning
Mobile Admin
8x8 Work
Be productive from anywhere with a consistent all-in-one experience for voice, video, chat, and fax on desktop, web, and mobile.
8x8 Work Apps
8x8 Work for Web
CUSTOMER STORY
How Early Childhood Alliance reduced costs by 25% after moving from RingCentral to 8x8
Early Childhood Alliance (ECA) is a nonprofit organization that provides early education services to children across northern Indiana. ECA originally moved to the cloud several years ago, ditching their basic Nortel PBX for a cloud solution with RingCentral.
After a few years, the organization became frustrated with RingCentral’s pricing structure and feature set. A few key features, such as Caller ID and single sign-on, were not included in their pricing tier, nor were they available a la carte. On top of that, the company kept changing its approach to the collaboration experience, particularly around Glip integration. “It was a really confusing user experience,” said Nick Claypool, Director of IT at ECA.
When ECA began searching for a new solution, 8x8 stood out as the top choice because of its top-tier integrations, features, and streamlined approach.
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Plans and Features
UNIFIED COMMUNICATIONS
X2
All-in-one voice, video, and chat
Unlimited voice calling to 14 countries
HD video and audio conferencing for up to 500 active participants
SMS, MMS, and team chat
Microsoft Teams integration and more
Contact Center
X6
Voice contact center
Skills-based routing, IVR, call recording CRM
Reporting & analytics, CX journey mapping
Company-wide collaboration
Choose from metered or unmetered call bundles
X7
One interface for voice and digital interactions
Everything in X6, plus:
Omni-channel support for social media, chat, email, SMS, and video
Co-browsing
Why 8x8 is a Gartner, TrustRadius, and G2 Leader
99.999%
Uptime SLA
Our network is backed by the first platform-wide uptime SLA across UCaaS and CCaaS.
55+
Countries
Enterprise-grade communications and collaboration wherever your business takes you.
35+
Data centers
8x8 delivers superior call quality and conversations that sound and feel natural.
24/7
Support
8x8 provides 24x7x365, follow-the-sun support with multilingual teams located around the world.
Trusted and recognized
8x8 named a Leader in the 2023 Gartner Magic Quadrant for UCaaS and recognized in the 2023 Gartner CCaaS Magic Quadrant.
*Registered trademark of RingCentral®, Inc., being used for informational purposes only.
*Registered trademark of RingCentral®, Inc., being used for informational purposes only.
*Registered trademark of RingCentral®, Inc., being used for informational purposes only.