Free Aberdeen Knowledge Brief
The Business Value of Integrating UC in the Contact Center
By Omer Minkara, Vice President & Principal Analyst, Contact Center & Customer Experience Management
Fixing the Customer Experience Starts with Your Agent Experience
Read this recent knowledge brief from Aberdeen, based on survey data from contact center and technology professionals, to learn the key benefits of combining business communications and contact center solutions, including:
- Effect on agent performance and operations
- Changes in customer satisfaction and retention
- Overall improvements in business performance
Download the brief to learn more.