Free Aberdeen Knowledge Brief

The Business Value of Integrating UC in the Contact Center

By Omer Minkara, Vice President & Principal Analyst, Contact Center & Customer Experience Management

Resources > White Papers > The Business Value of Integrating UC in the Contact Center

Fixing the Customer Experience Starts with Your Agent Experience

Read this recent knowledge brief from Aberdeen, based on survey data from contact center and technology professionals, to learn the key benefits of combining business communications and contact center solutions, including:

  • Effect on agent performance and operations
  • Changes in customer satisfaction and retention
  • Overall improvements in business performance

Download the brief to learn more.

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