Complimentary Ovum Decision Matrix: 2015-2016

Selecting a Multichannel Cloud Contact Center Solution

by Aphrodite Brinsmead, Principal Analyst at Ovum
Resources > White Papers > Ovum Cloud Contact Center Decision Matrix

The top 7 cloud contact center solutions revealed

Read this valuable report for an objective review of the leading cloud contact center solutions.

Confused about all the contact center solutions out there? You’ve got plenty of company. With more than 150 cloud contact center vendors doing business in the US, identifying the best providers can be a monumental task.

That’s why respected analyst firm Ovum has singled out the 7 leading cloud contact center providers based on their technical strength, market impact and customer satisfaction.

Download the Ovum Decision Matrix: Selecting a Multichannel Cloud Contact Center Solution and discover which cloud contact center providers should be on your consideration list. Learn why Ovum called 8x8 “a worthy competitor with a robust offering that meets the needs of different contact centers.”

Ovum’s take on 8x8

One of the advantages of 8x8’s contact center solutions is that they require little or no programming to install. Contact centers can implement the solution quickly, without much integration,” said Aphrodite Brinsmead, Ovum Principal Analyst. “Customers stated they chose 8x8 for its pricing, ease of implementation, reliability and feature set.

The Ovum report states: “The advantages of 8x8 include tight integration with its unified communications (UC) and telephony platform, as well as competitive pricing and fast deployments.” Ovum also praises 8x8 for its global footprint: “The company now has nine data centers in the US, Canada, London, Hong Kong, and Sydney, supporting customers that want to manage worldwide contact centers as a single unit.”

Don’t make key decisions about which cloud contact center provider to consider without first knowing what this critical industry report has to say. Fill out the form above and download your complimentary copy.

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