Complimentary IDC MarketScape Report Excerpt

Worldwide Hosted and Cloud Contact Center 2016 Vendor Assessment

by Mary Wardley, 
VP, Enterprise Applications & CRM at IDC
Resources > White Papers > IDC’s Hosted & Cloud Contact Center Vendor Assessment

IDC names major cloud contact center players

Read this key report for objective research on 8x8’s cloud contact center

When you are making critical decisions for your company, information is your most valued tool. See why 8x8 was named a Major Player in this complimentary 2016 research excerpt: IDC MarketScape: Worldwide Hosted and Cloud Contact Center 2016 Vendor Assessment. 

IDC Research Findings

IDC selected only 9 leading vendors worldwide for this report. Learn what advice IDC has to offer in evaluating contact center providers and see how 8x8 stacked up in key areas such as innovation, functionality, scalability, cost competitiveness and customer service.

After interviewing 8x8 contact center customers, the IDC research also found that “Customers indicated they were likely to increase spending in the next 6–18 months with 8x8 and would be very likely to recommend it to both internal and external executives. Among the strengths cited by customers were ease of use for the end user, a unified platform, strong customer service, innovation, and meeting SLAs.”

Don’t make key decisions about which cloud contact center provider to consider without knowing what this critical industry report has to say. Fill out the form above and download your free report.

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