Your business faces enough obstacles. With advanced solutions from 8x8, your outdated communication system no longer has to be one of them.
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Your contact center agents want to deliver the customer experience your business expects. But they need your help. The ICMI Tool Kit: Quality Management in the Contact Center can help you develop or improve your quality management (QM) program. Created by the International Customer Management Institute (ICMI), it’s the kind of document you’ll keep in your bottom desk drawer and refer to time and time again.
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