Sales is a numbers game—the more contacts you make, the more sales you close. That’s why sales rep productivity is a critical success factor for your business.

Contact centers make sales reps more productive. Customer relationship management software integration makes calls more effective. And analytics let you optimize processes and detect problems fast.

This white paper explores the benefits of cloud-based contact centers and demonstrates why many small and medium businesses are already transitioning from on-premise contact centers to ones based in the cloud. Download the white paper and learn:

  • The advantages of cloud-based contact centers
  • The features to look for in a solution
  • How the 8x8 cloud contact center solution serves outbound sales and inbound customer service needs