Free White Paper

Empower Your Customer Service Organization

How small and medium businesses create stronger customer engagements with a cloud contact center

Resources > White Papers > How SMBs Boost Customer Service with a Cloud Contact Center

Boost Customer Service—and Service Efficiency

Your customer service center is the face of your business. When a customer reaches out, you have an opportunity to delight—or to dismay.

This white paper explains how small and medium businesses can use a cloud-based contact center with advanced features like skills-based routing, IVR, CRM integration, and real-time analytics to grow customer engagement while increasing service efficiency.

Read it to learn how 8x8 ContactNow—a cloud-based contact center solution for smaller businesses and teams—helps you:

  • Increase customer satisfaction
  • Enhance agent productivity
  • Give agents customer context with each call
  • Avoid upfront costs with pay-as-you-go pricing and easy setup

Get started today.  Download this free white paper!