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8x8 is in the Gartner Magic Quadrant for CCaaS Again!

Read the 2018 Gartner Magic Quadrant for Contact Center as a Service, North America report to compare 10 providers

For the fourth year in a row, 8x8 is a Challenger in the Gartner Magic Quadrant for Contact Center as a Service, North America in 20181. See how 8x8 X Series makes us different—and why you should consider the cloud when expanding or replacing on-premises contact center solutions and legacy business phone, messaging and conferencing services to speed time to resolution and transform customer experience.

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[1] Gartner “Magic Quadrant for Contact Center as a Service, North America” by Drew Kraus, Steve Blood, Simon Harrison, Daniel O’Connell, October 17, 2018

[2] Gartner “Magic Quadrant for Unified Communications as a Service, Worldwide” by Daniel O’Connell, Megan Fernandez, Rafael Benitez, Bjarne Munch, Christopher Trueman, Mihai Nguyen, October 10, 2018.

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Report name has changed 2015 onwards. 2015-2018 report name: Magic Quadrant for Unified Communications as a Service, Worldwide. 2014: Magic Quadrant for Unified Communications as a Service, North America With Additional Regional Presence – 28 August 2014. 2012-2013: Magic Quadrant for Unified Communications as a Service, North America.

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