Several key trends, including movement to the cloud, have been gaining steam for a decade in the North American contact center market. Others, such as creative pricing strategies or the creation of app stores for customers to more easily add new capabilities from third-party suppliers, are growing in strength. Frost & Sullivan expects that these trends will extend well into 2022. How will this impact your business? Download this complimentary buyer’s guide for the insight you can use to take your contact center to the next level and take the guesswork out of vendor selection.
In this guide, you will learn:
- Important forces affecting the North American hosted/cloud contact center market
- Key industry trends to watch in 2020 and beyond
- How to leverage creative pricing strategies for competitive advantage
- How 8x8’s unique capabilities can modernize your contact center