Free White Paper
Contact Center as a Service:
A View from the Trenches
Analyst Sheila McGee-Smith uncovers the practical implications of shifting a contact center solution from on-premises to the cloud
Real-world Insights on Contact Center as a Service
You’ve considered moving your contact center to the cloud but what’s the real day-to-day impact on agents, supervisors and contact center managers?
Industry analyst Sheila McGee-Smith unpacks the insights and discoveries gleaned from companies that move from legacy on-premises systems to Contact Center as a Service (CCaaS) solutions.
Learn what really happens when you transition from on-premises to a cloud contact center:
- What can you expect when managing a geographically-distributed contact center operation?
- Is cloud voice quality an issue?
- What about reporting and analytics?
Get real-world advice from the companies that have actually been there and done that, presented by industry expert, Sheila McGee-Smith. Download this free white paper!