Free White Paper

Contact Center as a Service:
A View from the Trenches

Analyst Sheila McGee-Smith uncovers the practical implications of shifting a contact center solution from on-premises to the cloud

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Real-world Insights on Contact Center as a Service

You’ve considered moving your contact center to the cloud but what’s the real day-to-day impact on agents, supervisors and contact center managers?

Industry analyst Sheila McGee-Smith unpacks the insights and discoveries gleaned from companies that move from legacy on-premises systems to Contact Center as a Service (CCaaS) solutions. 

Learn what really happens when you transition from on-premises to a cloud contact center:

  • What can you expect when managing a geographically-distributed contact center operation?
  • Is cloud voice quality an issue?
  • What about reporting and analytics?

Get real-world advice from the companies that have actually been there and done that, presented by industry expert, Sheila McGee-Smith.  Download this free white paper!