Aberdeen Research

Connect Employee Engagement & Customer Satisfaction: Unified Communications in the Contact Center

by Omer Minkara, Vice President & Principal Analyst, Contact Center & Customer Experience Management

Resources > White Papers > Aberdeen Research: Connect Employee Engagement & Customer Satisfaction

To Improve Revenue, Empower Employees with the Tools They Need Most

Building an environment of workplace collaboration isn’t just good for employee morale; It actually improves daily productivity and long-term financial results.

Research from Aberdeen finds that businesses integrating unified communications across the entire company experience achieve a 2.4 times greater revenue growth rate year-over-year. By unifying all internal and customer-facing departments under one common platform, businesses empower their employees to add greater value and deliver exceptional customer experiences. Read the report to find out how unified communications helps:

  • Drive data-driven decisions with real-time insights
  • Deliver a seamless omni-channel customer experience
  • Increase agent productivity and bottom line revenue

Download the full research report to learn more.

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