Communication and collaboration fuel the employee empowerment engine that drives a differentiated customer experience. At 8x8, we’ve researched this area to better understand how collaboration will be used by companies to enhance employee empowerment. This infographic shares key findings from US and UK based companies with 100 or more employees. It provides a quick look at topics such as:
- How is “collaboration” being defined?
- What types of communications and collaboration capabilities are companies planning to buy in the next 12 months?
- Is instant messaging (IM) considered communication or collaboration?
- What are the most prevalent challenges professionals face when using collaboration tools?
- Who uses video communications more, small, medium sized or large organisations? The answer will surprise you.
Check out the infographic below or view it as a full-size PDF.