.jpeg?auto=webp?ar=16-9&width=600)
Engaging a Remote Workforce
Engaging a Remote Workforce
What is the best way to improve customer experience (CX) in an organization? Ask any CX professional that question and they will likely advise you to first focus your energy on improving employee engagement.
The need for highly engaged contact center agents makes sense given their daily, direct interaction with customers. And while this sage advice has been proven time and time again, current world events and the rapid rise in work-from-home contact center agents present new challenges for both the employee and customer engagement
Jeremy Watkin, 8x8 Product Marketing Manager talks with two CX industry thought leaders Nate Brown, Co-Founder of CX Accelerator and Becky Roemen, Advisory Board Member of CX Accelerator for a lively, insightful discussion. You’ll learn:
- The impact that an increased focus on employee engagement has on CX
- Strategies to maintain and improve work-from-home employee engagement relating to the right tools and technology for collaboration and connection
- Must have techniques for successfully engaging customers — especially in the highly charged, difficult interactions
- Best practices for measuring the success of employee and customer engagement
Nate Brown
Becky Roemen
Justin Robbins
Jeremy Watkin
CX Accelerator
Having spent the first decade of his career managing a complex technical support environment for Occupational Health and eLearning software, Nate transitioned to Customer Experience 2015. As a passion project, Nate recently created CX Accelerator, a first-class virtual community for Customer Experience professionals.
CX Accelerator
Becky has a deep-rooted passion for customer experience strategy and operations. After launching her career in technical marketing before serving as a contact center systems engineer, she quickly became an advocate for customer-centric design and a reputable voice in the customer experience industry.
8x8
Justin is a customer service practitioner, professional speaker, and consultant who enables organizations to drive sustainable customer experience improvement. At 8x8, Justin focuses on creating clear, impactful content, workshops, and programs for contact center, customer experience, and communications professionals.
8x8
Jeremy is a Product Marketing Manager at 8x8 with experience as a customer service professional leading high performing teams in the contact center. Jeremy has been recognized as a thought leader for his writing and speaking on topics such quality management, outsourcing, customer experience, and contact center technology.
Nate Brown
Becky Roemen
CX Accelerator
Having spent the first decade of his career managing a complex technical support environment for Occupational Health and eLearning software, Nate transitioned to Customer Experience 2015. As a passion project, Nate recently created CX Accelerator, a first-class virtual community for Customer Experience professionals.
CX Accelerator
Becky has a deep-rooted passion for customer experience strategy and operations. After launching her career in technical marketing before serving as a contact center systems engineer, she quickly became an advocate for customer-centric design and a reputable voice in the customer experience industry.
Justin Robbins
Jeremy Watkin
8x8
Justin is a customer service practitioner, professional speaker, and consultant who enables organizations to drive sustainable customer experience improvement. At 8x8, Justin focuses on creating clear, impactful content, workshops, and programs for contact center, customer experience, and communications professionals.
8x8
Jeremy is a Product Marketing Manager at 8x8 with experience as a customer service professional leading high performing teams in the contact center. Jeremy has been recognized as a thought leader for his writing and speaking on topics such quality management, outsourcing, customer experience, and contact center technology.
Nate Brown
CX Accelerator
Having spent the first decade of his career managing a complex technical support environment for Occupational Health and eLearning software, Nate transitioned to Customer Experience 2015. As a passion project, Nate recently created CX Accelerator, a first-class virtual community for Customer Experience professionals.
Becky Roemen
CX Accelerator
Becky has a deep-rooted passion for customer experience strategy and operations. After launching her career in technical marketing before serving as a contact center systems engineer, she quickly became an advocate for customer-centric design and a reputable voice in the customer experience industry.
Justin Robbins
8x8
Justin is a customer service practitioner, professional speaker, and consultant who enables organizations to drive sustainable customer experience improvement. At 8x8, Justin focuses on creating clear, impactful content, workshops, and programs for contact center, customer experience, and communications professionals.
Jeremy Watkin
8x8
Jeremy is a Product Marketing Manager at 8x8 with experience as a customer service professional leading high performing teams in the contact center. Jeremy has been recognized as a thought leader for his writing and speaking on topics such quality management, outsourcing, customer experience, and contact center technology.