Adapting to a Remote Workforce

Omer Minkara, Aberdeen Group

Janice Rapp, 8x8

In his research, Omer covers best-in-class practices and emerging trends used to enhance customer experience across multiple interaction channels. Omer has published numerous industry research papers, which are used by executives worldwide to build and nurture strategic customer engagement programs. Omer also speaks frequently with global decision makers to discuss their customer management activities.

As the VP of CCaaS Product Marketing at 8x8, Janice represents the interests of customer experience and contact center leaders, using insights to inform product development, develop go to market initiatives, and support buying decisions. Prior to joining 8x8, Janice led successful product marketing teams at Uptivity, NICE inContact, and Talkdesk.

Omer Minkara, Aberdeen Group

Janice Rapp, 8x8

In his research, Omer covers best-in-class practices and emerging trends used to enhance customer experience across multiple interaction channels. Omer has published numerous industry research papers, which are used by executives worldwide to build and nurture strategic customer engagement programs. Omer also speaks frequently with global decision makers to discuss their customer management activities.

As the VP of CCaaS Product Marketing at 8x8, Janice represents the interests of customer experience and contact center leaders, using insights to inform product development, develop go to market initiatives, and support buying decisions. Prior to joining 8x8, Janice led successful product marketing teams at Uptivity, NICE inContact, and Talkdesk.

Omer Minkara, Aberdeen Group

In his research, Omer covers best-in-class practices and emerging trends used to enhance customer experience across multiple interaction channels. Omer has published numerous industry research papers, which are used by executives worldwide to build and nurture strategic customer engagement programs. Omer also speaks frequently with global decision makers to discuss their customer management activities.

Janice Rapp, 8x8

As the VP of CCaaS Product Marketing at 8x8, Janice represents the interests of customer experience and contact center leaders, using insights to inform product development, develop go to market initiatives, and support buying decisions. Prior to joining 8x8, Janice led successful product marketing teams at Uptivity, NICE inContact, and Talkdesk.

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