IT consultant explaining how to maximize 8x8 cloud PBX business phone solutions

8x8 vs. Avaya Cloud Office

Reasons to Choose 8x8

Video Meetings

8x8

Get unlimited meetings with no time limits with 8x8 standalone video platform, 8x8 Video Meetings. Receive your own personal meeting link and calendar integrations when you create a free account.

Avaya Cloud Office by RingCentral

RingCentral has been in the market to replace their video partner since Zoom challenged RingCentral with Zoom Phone last year. When RingCentral finds a replacement, both RingCentral and Avaya customers will need to plan for a migration.

Video Meetings

8x8

Get unlimited meetings with no time limits with 8x8 standalone video platform, 8x8 Video Meetings. Receive your own personal meeting link and calendar integrations when you create a free account.

Avaya Cloud Office by RingCentral

RingCentral has been in the market to replace their video partner since Zoom challenged RingCentral with Zoom Phone last year. When RingCentral finds a replacement, both RingCentral and Avaya customers will need to plan for a migration.

Contact Center

8x8

8x8’s platform integrates contact center, voice, and video to give customers the industry’s most comprehensive dataset of usage and quality analytics. Now, one third of 8x8’s MM and LE customers include 8x8 Contact Center.

Avaya Cloud Office by RingCentral

RingCentral's favored contact center platform is white-labeled inContact. But Avaya is yet-again stating they’re developing a true cloud contact center for their legacy customers. So what will the go-forward contact center platform for Avaya Cloud Office really be, and when?

Contact Center

8x8

8x8’s platform integrates contact center, voice, and video to give customers the industry’s most comprehensive dataset of usage and quality analytics. Now, one third of 8x8’s MM and LE customers include 8x8 Contact Center.

Avaya Cloud Office by RingCentral

RingCentral's favored contact center platform is white-labeled inContact. But Avaya is yet-again stating they’re developing a true cloud contact center for their legacy customers. So what will the go-forward contact center platform for Avaya Cloud Office really be, and when?

Man on outdoor stairs using mobile phone to access small business phone system

Migration Programs & Tools

8x8

Several major Avaya VAR’s have started migrating their Avaya base to 8x8. And with our recent launch of CloudFuel, migrating is now easier, especially with support from partners ScanSource and Poly. Last quarter, four of 8x8’s top ten deals were Avaya migrations.

Avaya Cloud Office by RingCentral

Since the RingCentral / Avaya partnership announcement, there have been no details provided regarding migration plans or programs. Avaya customers wanting to plan their move to UCaaS are now considering 8x8’s program.

Migration Programs & Tools

8x8

Several major Avaya VAR’s have started migrating their Avaya base to 8x8. And with our recent launch of CloudFuel, migrating is now easier, especially with support from partners ScanSource and Poly. Last quarter, four of 8x8’s top ten deals were Avaya migrations.

Avaya Cloud Office by RingCentral

Since the RingCentral / Avaya partnership announcement, there have been no details provided regarding migration plans or programs. Avaya customers wanting to plan their move to UCaaS are now considering 8x8’s program.

Manager talking to remote employees with 8x8 collaboration solutions

Legacy Avaya Phones

8x8

8x8 is developing migration programs with Poly to offer cost-effective options for Avaya customers who migrate and continue to need deskphones.

Avaya Cloud Office by RingCentral

Avaya Cloud Office will support only three J-series handsets. Avaya customers with other, older phones will need to replace them with these handset, thereby losing their substantial investment in phones.

Legacy Avaya Phones

8x8

8x8 is developing migration programs with Poly to offer cost-effective options for Avaya customers who migrate and continue to need deskphones.

Avaya Cloud Office by RingCentral

Avaya Cloud Office will support only three J-series handsets. Avaya customers with other, older phones will need to replace them with these handset, thereby losing their substantial investment in phones.