8x8 vs. Talkdesklink to this section
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When comparing 8x8 and Talkdesk, the differences go far beyond features. It’s about delivering a complete, unified solution with the performance, reach, and reliability your growing business needs—without the risk, debt, or limitations that come with legacy vendors.
- A unified UCaaS, CCaaS, and CPaaS platform.
- Security, global scalability, and long-term reliability.
- Simplified management and unified interaction data across your organization.
How Talkdesk doesn’t compare to 8x8.
 |  | |
| Third-party Validation | ||
| Leader in the Gartner® UCaaS Magic Quadrant™ | 13 years in a row | N/A |
| Recognized in the Gartner® CCaaS Magic Quadrant™ for a first-party Contact Center | 10 years in a row | 8x |
| Recognized in the Forrester UCaaS & CCaaS Wave™ reports | Strong performer in UCaaS and CCaaS reports | Strong performer CCaaS only |
| Global Public Sector CCaaS Solutions Customer Value Leadership Award - Frost & Sullivan® | 2024 | N/A |
| Admin Accolades | 2024 NY Design Awards - Silver | N/A |
| Microsoft Teams® Integrations | ||
| Teams-Certified Contact Center | Yes - Solution Certified for Microsoft Teams | Certified |
| Teams-Certified for Teams Phone | Yes - 8x8 Operator Connect for Microsoft Teams | Not Certified |
| Global Service Availability | ||
| Full PSTN Replacement | 55+ Countries | Very limited outside of the United States. |
| Unified Platform | Single Platform for UC, CC and CPaaS | Not recognized as a UCaaS or CPaaS player |
| Unified Service Level Agreement | Unified, financially backed, platform-wide 99.999% uptime. | 99.999% for Industry Experience Clouds and Elite editions only. However, financial reimbursement only kicks in if service dips below 99.7% in a given month. |
One platform. Every communication.
Unlike Talkdesk, which often requires multiple tools and third-party apps to cover business communications, 8x8 delivers a truly unified platform that combines voice, video, chat, contact center, and APIs in one seamless experience. This means less complexity, better data visibility, and more value from a single provider. Whether you're managing internal collaboration or delivering world-class customer service, 8x8 keeps everything—and everyone—connected.
8x8 does what Talkdesk can’t. Everywhere it counts.
Five nines. Zero excuses.
8x8 guarantees 99.999% uptime across unified communications and contact center. Talkdesk’s 99.999% SLA doesn’t apply to all its products - with 8x8, you get one consistent promise—less risk, more peace of mind.
Right sized for your team.
8x8 makes it easy for lean IT teams to deploy, manage, and scale communications.
Global reach without hassle.
Connect your teams in 55+ countries with native PSTN coverage—more than Talkdesk. One provider, global coverage.
Deeper Microsoft Teams integrations.
Only 8x8 delivers certified Teams solutions for both calling and contact center. No workarounds, no compromises— just a native, seamless experience.
Recommended by leading industry experts.
These Organizations Didn’t Settle for Talkdesk. Why Should You?
No miracles needed—First United just chose 8x8.
“We did an evaluation of four or five platforms, and 8x8 came out on top." The decision ultimately came down to flexibility, a Microsoft Teams-certified contact center solution, and outstanding support from 8x8’s advisors.”
Cape Air evaluated a number of solutions and 8x8 landed on top.
“What set 8x8 apart was the superior contact center, CRM integration, robust SLA, and easy phone experience—all on the same platform.”
After evaluating multiple options, the Catholic Diocese of Maitland-Newcastle chose 8x8.
“It’s just so much simpler. A lot of people don’t even know they’re using 8x8, because it integrates so simply into Microsoft Teams and our system.”
