8x8 wins vs Five9 with a complete CX platform

8x8 provides what Five9 can’t—an integrated cloud communications platform without the need for 3rd-party add-ons.

Learn How 8x8 Wins

Tailored interfaces for every customer-facing role

Recognized in the 2023 Gartner CCaaS Magic Quadrant

Native Microsoft integration

An integrated CX platform with service availability guarantees

Industry-proven AI-driven workflows and insights

Easy-to-design-and-manage omnichannel journeys

Tailored interfaces for every customer-facing role

Recognized in the 2023 Gartner CCaaS Magic Quadrant

Native Microsoft integration

An integrated CX platform with service availability guarantees

Industry-proven AI-driven workflows and insights

Easy-to-design-and-manage omnichannel journeys

Tailored interfaces for every customer-facing role

Recognized in the 2023 Gartner CCaaS Magic Quadrant

Native Microsoft integration

An integrated CX platform with service availability guarantees

Industry-proven AI-driven workflows and insights

Easy-to-design-and-manage omnichannel journeys

Tailored interfaces for every customer-facing role

Recognized in the 2023 Gartner CCaaS Magic Quadrant

Native Microsoft integration

An integrated CX platform with service availability guarantees

Industry-proven AI-driven workflows and insights

Easy-to-design-and-manage omnichannel journeys

"After we moved to 8x8, we didn’t look back. We no longer have issues with dropped calls, the reporting is exactly what we want, and our contact center has flourished."

Ayesha Alam

Director, Operational Excellence & IT, LMC Healthcare

8x8 vs Five9 at a glance

Single integrated cloud platform for UC, CC, and CPaaS

Tailored interfaces for specific roles

Decades of market-proven integrated contact center expertise

Embedded native Microsoft integration

Solutions-certified contact center for Microsoft Teams, including Operator Connect

Long-established and adopted speech analytics and interaction insights

Mix & match licensing and calling plans

Global reach with local PSTN services in >50 countries

Product, sales, and support optimized for midsize organizations

"With 8x8, there's so much available out of the box. Also, the ability to customize and schedule reports and sentiment analysis is so simple, it allows us to get to what we need really quickly."

Tom Ramadan

Head of Customer Contact, Abri

Recognized for CCaaS

12x

UCaaS Leader

Certified

Operator Connect services for
Microsoft Teams

Awards received

2024

Top rated

Single vendor solution for CC, UC, and beyond

We’ve provided a single integrated cloud communications platform since 2011—unlike Five9, which remains a CCaaS-only provider requiring third-party add-ons. What you see is what you get: • single billing, • common administration, • persona-oriented user interfaces, and • end-to-end guarantees on service availability.