Recently, we announced 8x8’s Q3 FY 2024 results. Across this period, our team has demonstrated a steadfast commitment to helping current and new customers realize the potential of 8x8’s CCaaS, UCaaS, and CPaaS capabilities, along with the extensive benefits that come from implementing 8x8’s single platform for cloud contact center and unified communications.

Our single platform approach differentiates our solutions and creates an incredible advantage for customers. With improved usability for employees and simplified administration, agents and other employees engaging with customers can tailor their activities based on a holistic view of the customer relationship and interactions.

Additionally with CCaaS, UCaaS, and CPaaS on one platform, the volume and quality of data available to train internal AI models increases and improves, which keeps our customers at the forefront of AI use and innovation. 8x8’s technology is intentionally engineered to offer growth potential and agility within a single portfolio.

Intentionally engineered technology

With our agile development model and modern, microservices-based platform, 8x8 releases hundreds of updates and feature enhancements every week. When it comes to CCaaS, these include improved AI-based call summaries for improved speech analytics, expanded omnichannel capabilities, enhancements to our agent and supervisors workspaces, and more. We also continue to enhance our UCaaS solution, a 12-time Gartner UCaaS Magic Quadrant Leader, with value-added features such as smart summaries and analytics that improve usability, productivity, and efficiency.

When it comes to CPaaS, we continue to expand our outbound customer engagement capabilities that enable customers to build more effective and customized outbound campaigns. At the most fundamental level, we are harnessing the strength of AI to empower our customers to deliver better experiences.

Empowering growing businesses to succeed

At 8x8, we have an unwavering focus on our customers’ success, and I am so impressed with the incredible ways in which they are using our solution, along with our fast-growing technology partner ecosystem, to enhance their organizations’ customer and employee experiences. Their current, planned, and envisioned use cases are instrumental as we accelerate innovation to drive competitive business transformation for our customers.

I invite you to learn more about 8x8’s Q3 results here, but with this post, I want to shine the spotlight on just a few of the amazing customers who were featured on our earnings call:

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Teradata believes that people thrive when empowered with better information, and offers the most complete cloud analytics and data platform, including for AI. By delivering harmonized data and trusted AI/ML, Teradata enables more confident decision-making, unlocks faster innovation, and drives the impactful business results organizations need most. Its more than 7,000 employees support customers around the world.

8x8 Solution

8x8 Contact Center with 8x8 Phone App for Microsoft Teams supporting up to 500 agents

Why 8x8?

  • 8x8’s concurrent licensing and global footprint to support Teradata’s presence and employees in 88 countries
  • Bring Your Own Carrier (BYOC) flexibility to work with a third-party international carrier
  • Future growth with 8x8 for Microsoft Teams solutions

Thanks to channel partner CloudNow for introducing 8x8 for the win.

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Yakima Valley Farm Workers Clinic has over 40 health centers and clinics that serve more than 180,000 patients across the states of Washington and Oregon. They have been offering affordable, high-quality healthcare for families since 1978.

8x8 Solution

8x8 Platform with Contact Center and Voice for Microsoft Teams

Why 8x8?

  • Integration with Epic Electronic Health Record to enhance the patient experience
  • Single platform for contact center and unified communications
  • Ease of reporting and analytics to improve efficiency and the patient experience

Thanks to channel partner Renodis for helping to make this digital transformation story so successful.

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Doo Group is a multi-faceted financial services group with financial technology at its core. It operates through six major business lines strategically positioned in global markets including Brokerage, Wealth Management, Payment Exchange, FinTech, Financial Education, and Healthcare.

8x8 Solution

8x8 UCaaS

Why 8x8?

  • As an existing customer in Hong Kong, the group was opening a new operation in Singapore
  • 8x8’s responsiveness, global capabilities and ease of use were well known
  • Ability to add contact center capabilities as business needs change
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Bank Aladin Syariah is the first Shariah Digital Bank in Indonesia, committed to developing trustworthy banking products and providing a seamless banking experience to enhance financial inclusion.

8x8 Solution

8x8’s SMS API for one-time passwords and multi-factor authentication

Why 8x8?

  • Robust and feature-rich SMS API
  • Industry-leading security compliance with the ability to fulfill all security prerequisites, including the provision of a comprehensive audit trail on request, and compliance with disaster recovery (DRC) standards
  • Data center facility in Indonesia to minimize data latency and ensure businesses comply with data residency regulations
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Walsall Housing Group in the UK is a social housing landlord with approximately 22,000 homes across Walsall and the wider region. It provides complementary support services to customers if and when they need it, spanning health and wellbeing, jobs and training, life skills, and financial advice.

8x8 Solution

8x8 Platform with Voice for Microsoft Teams

Why 8x8?

  • Single cloud platform for UCaaS and CCaaS
  • Multichannel contact center
  • Seamless integration with Microsoft Teams

A special thanks to channel partner Social Telecoms CIC for helping in WHG’s transformation.

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Boston’s Museum of Science is a nature and science museum and indoor zoological establishment with over 700 interactive exhibits and daily presentations. Fun fact: the museum is also home to New England’s only domed IMAX theater.

8x8 Solution

8x8 Platform supporting 500+ employees

Why 8x8?

  • Unified platform contact center and unified communications
  • Robust contact center features and functionality, including quality management, speech analytics, and integrations
  • Proof of concept that demonstrated 8x8 configuration simplicity, call quality, and the platform’s strength compared to the organization’s existing solution

Thank you to our partner US Network Solutions for being part of this incredible organization’s future-focused change.

Customers like these are the definition of how 8x8’s CCaaS, UCaaS, and CPaaS, solutions—along with our 8x8 platform—are driving our ability to differentiate customer and employee experiences around the world and across every industry. Thank you for sharing your 8x8 journeys with us.

I also want to express my gratitude to all of our valued customers, our dedicated employees, amazing partners, and supportive shareholders for their ongoing commitment to 8x8. It is inspiring to be part of this expansive team that is working intentionally to address today's urgent business challenges and serving as a strategic partner in our customers’ success.

Sam Wilson

CEO, 8x8