8x8 has been recognized as a leader in TrustRadius’ unified communications as a service (UCaaS) and contact center software categories

On behalf of all of our Team8s here at 8x8, we are thrilled to share that TrustRadius, the buyer intelligence platform for business technology, has recognized 8x8 with 2024 Top Rated Awards for both its unified communications and contact center solutions.

A trustworthy testimony to our focus on customer success

Since 2016, the TrustRadius Top Rated Awards have become the B2B’s industry standard for unbiased recognition of excellent technology products. Based entirely on customer feedback and a 10-star trScore scale, they have never been influenced by analyst opinion or status as a TrustRadius customer.

More than 12 million technology buyers leverage TrustRadius each year in their evaluation and decision-making processes. Earning a Top Rated Award means you’re one of the most trusted, reliable vendors on TrustRadius. And this is according to the people who matter most—our 8x8 customers—who have not only earned us a TrustRadius Top Rated award for the fourth year in a row, but also recently earned 8x8 39 Spring G2 awards for our product offerings.

From the top down at 8x8, we are committed to partnering with our customers to drive positive business outcomes—so these positive remarks and ratings mean the world.

“8x8 is great”

These are words we love to read over and over again from our customers who have ranked us on TrustRadius. We are so proud of 8x8 Work’s Top Rated recognition, especially the 9.8 and 9.4 out-of-10-star ratings respectively for “likelihood to renew” and “usability.”

With an overall trScore of 8.5 out of 10 stars and well over 700 verified reviews, TrustRadius SVP of Marketing and Community Allyson Havener notes that 8x8 Work’s 2024 Top Rated accolade “highlights 8x8’s commitment to delivering innovative communication and collaboration solutions that truly meet the needs of businesses.”

“8x8 helps us connect and make better business decisions”

With an overall trScore of 7.6 out of 10 stars and ratings of 9.1 or higher for availability, configurability, performance, in-person training, and scalability, TrustRadius SVP Allyson Havener notes that 8x8 Contact Center’s Top Rated award “is a testament to 8x8’s exceptional performance and customer satisfaction. This recognition highlights 8x8’s commitment to delivering innovative contact center solutions that empower businesses to provide exceptional customer experiences.”

A verified user who rated 8x8 within the past year says, “8x8 provides us with the ability to better understand our customer journey along with offering staff an easy and effective way to connect whether via phone call, virtual meeting, chat, etc. We further have access to easily generate data that impacts our business decisions while positively affecting our responsiveness and timeliness on customer needs.

“Since implementing 8x8, our company has been able to institute a one-stop hub for all our connectivity needs, while enabling us to switch between devices with ease and allowing us to have everything readily accessible at our fingertips.”

Ratings and reviews such as this inspire us to continue to do our best for our customers and their customers. From our team to yours, thank you for supporting our work, and for sharing your feedback on TrustRadius.