Advanced calling features
With business VoIP, a phone is not just a phone. Some of the greatest advantages of VoIP come from its advanced calling features. If you also take advantage of SIP, the list of features grows even longer. Some of the features included in your telephone service are:
Caller ID has been around for a while, but it is an important feature for businesses. With a virtual PBX supported by VoIP, caller ID can be even more advanced - it can be used to route calls from important contacts to the appropriate employee.
You aren’t limited to one-on-one conversations with VoIP - plus you can keep a record of your meetings with call logs and call recording.
Call transfer allows you to forward a call to another member of your team.
Auto attendants answer the initial call, so you don’t have to. It provides your customers with self-service solutions and then gives them options to talk to a member of your team. It ensures the call gets to where it’s supposed to without the need for manual interference.
Ring groups distribute calls based on a pre-specified set of rules. You can manage who gets calls to specific numbers and extensions, as well as set rules for how they get distributed throughout your workforce. This leads to more efficient call management.
VoIP allows you to check your voicemail from anywhere. It also often comes with advanced features like text-based alerts or voicemail transcription.