Business Phone Plans

Explore different phone plans to suit your business needs

BP.4.1.Group_on_call_012020.jpg

Business Phone Plans

Explore different phone plans to suit your business needs

BP.4.1.Group_on_call_012020.jpg

Business Phone Plans

Explore different phone plans to suit your business needs

BP.4.1.Group_on_call_012020.jpg

Business Phone Plans

Explore different phone plans to suit your business needs

BP.4.1.Group_on_call_012020.jpg

Different types of businesses have different needs for communications solutions, which means making sure they invest in the right plans for their organization.

Table of Contents:

  1. Chief benefits of 8x8 Express
  2. How to get started with 8x8 Express
  3. Why choose 8x8 business phone plans and communications solutions

Here, we'll cover the different 8x8 business phone plans you'll want to check out when you get started.

For small businesses: 8x8 Express

With this, you get a complete small business phone system dedicated business number with unlimited calling, meetings, and messaging.

For just $15/month, you get:

  • Unlimited Domestic Calling
  • Auto-attendant
  • Visual voicemail
  • Advanced call management
  • Unlimited Video Conferencing
  • Meeting recording and transcription
  • Audio/video conferencing with room for 100 participants
  • Content sharing
  • Unlimited Chat
  • Team Messaging
  • One-on-one Instant Messaging
  • File Sharing

The best part? You can try this for free with no obligations.

Further details on Express

  • Supports up to 10 users
  • It lets you use voice, video conferencing and messaging in one app
  • It gives you unlimited calling to US and Canada

Chief benefits of 8x8 Express

Create a Professional Business

You Identify and greet your customers professionally while getting them quickly to the best resource in your business.

Personalized Greetings

Create professional greetings, menu prompts, and branded music on hold to give your business a professional look and feel that will impress your customers.

Branded Video Conferencing

Your business can project a professional image to your customers when you have wholly branded video conferencing— customizing the entire experience with your logo, a vanity URL, and your background of choice for your meetings.

Advanced Call Management

Never miss a customer call again. Be available whenever they are.

Business Hour Handling

Set business rules for routing calls to the right resource during business hours and routing to alternate resources or voicemail out of business hours.

Team collaboration

You can communicate instantly with your staff members to get work done and focus on meeting your clients' needs.

Team Messaging

Chat one-on-one with other team members or set up a team chat to collaborate and get your work done. Instantly elevate anyone on one chat or team chat to a live meeting when needed to continue the conversation.

Unlimited SMS (US/Canada version only)

Exchange media and files using MMS and communicate with your customers using SMS. Elevate all your SMS conversations to a call or a live meeting at any time. Never miss a customer text.

Safe, secure, and compliant

8x8 protects your business using the highest security and compliance policies and procedures - verified by 3rd party security and compliance certifications. 8x8 also has an "Authority to Operate" from the United K government to work with its agencies internationally.

Use the phone number of your choice.

If you require a new phone number, start the trial to create your account, enter your area code, and select the available phone numbers. Select "port number" during sign-up to begin if you need to port a number.

How to get started with 8x8 Express

Start Trial & Select Your number.

Create your free account and choose your new phone number by area code. Once you've completed the sign-up, your number is live!

Download the 8x8 Work App

You can start calling and receiving calls on your mobile phone or desktop by downloading the 8x8 Work App. That's it!

Start Calling & Receiving Calls

When you have 8x8 Work Apps downloaded, log in using the account information you created to start the trial and start calling. It's that simple.

For next-level voice, video, and chat: X2

With this, you go beyond the standard phone system for small businesses.

For $24/month, you get everything from Express plus:

  • Unlimited voice calling to 14 countries
  • Video meetings with up to 500 participants and advanced moderator controls
  • Business SMS and MMS
  • Integrations with essential business apps like Microsoft Teams, SFDC, Slack, and more
  • 99.999% uptime guarantee
  • Up to 30 days storage of meeting and call recordings
  • Unlimited internet fax
  • Call activity analytics
  • Contact our sales department to learn more about this plan.
  • For advanced call handling and analytics: X4

With this, your business can have the operational edge it needs over your competition.

For advanced call handling and analytics: X4

For $57/month, you get everything from X2 plus:

  • Unlimited voice calling to 48 countries
  • 8x8 Frontdesk, a best in class call handling suite for receptionists and operators
  • Call analytics for supervisors
  • Monitor, whisper, and barge capabilities for small customer support teams
  • Up to 130 days storage of meeting and call recordings

Reach out to sales for more information on this plan.

Looking for more? Explore the 8x8 eXperience communications platform.

Don't just limit your choices to our Express, X2, and X4 plans—those are to get you started. If you want to take your business to the future and beyond, you need an integrated voice, video, chat, API, and contact center solution.

And that's precisely what 8x8 can give you.

Critical solutions of 8x8 XCaaS

  • Contact center - You can delight your customers and empower your staff with AI-powered workflows for all interactions.
  • Communication APIs - Infuse every process, app, and website with rich messaging and video conferencing capabilities.
  • Team chat - Say hello to more natural, productive collaboration with teammates and other chat platforms.
  • Video meetings - Crush your next one-on-one or all-hands meeting in HD video with desktop and mobile screen-sharing.
  • Business phone - It helps you put your company on the map with local numbers and global connectivity from one easy app.

With the 8x8 eXperience communications platform, you:

  1. Empower every employee globally - If everybody is responsible for customer experience, you'd better give everybody the capabilities they need to succeed, from the front desk to the contact center and beyond. Equip every role across the organization with XCaaS by 8x8.
  2. Get Intelligent cross-platform insights and analytics. Make better decisions with unified journey analytics across all your employee and customer interactions channels.
  3. Real-time organization-wide reporting
  4. Recording, coaching, and speech analytics
  5. AI-powered insights and workflows
  6. Enjoy reliable global communications from a single vendor.
  7. With a singular point of accountability, you get the security, reliability, and peace of mind you deserve from a trusted partner.
  8. 99.999% Platform-wide uptime SLA
  9. One governance, security, and data privacy model
  10. 35+ cloud regions
  11. 24/7 expert technical support

And the best thing about all this is that you can mix and match users to the plans we have on hand. Just talk to our sales representatives to better understand how 8x8 can be adapted to your needs.

Why choose 8x8 business phone plans and communications solutions

8x8 is transforming the future of business communications. By integrating voice, video, chat, contact center, and enterprise-class API solutions into one global, secure, reliable cloud communications platform, people are more connected and productive no matter where they are in the world.

Among other things, 8x8 is:

Secure & Compliant

8x8 protects your business using the highest levels of data security, privacy, and compliance - verified by 3rd party security and compliance certifications.

This includes -

  • HIPAA - 8x8 is HIPAA compliant and provides Business Associate Agreements for Covered Entities and Business Associates.
  • FISMA - 8x8 meets FISMA/NIST SP 800-53 R4 compliance at the FISMA Moderate level to meet advanced NIST/FIPS encryption standards.
  • CPNI - 8x8 is compliant with FCC requirements for protecting Consumer Proprietary Network Information.
  • GDPR - EU law on data protection and privacy that addresses the transfer of personal data outside the EU and EEA areas

Integrated

One platform with the business phone, video conferencing, chat, contact center, and APIs for secure, reliable communications keeps your business ready, responsive, and resilient.

Basic integrations 8x8 has included -

  • Microsoft Teams
  • Salesforce
  • Hubspot
  • Google Workspace
  • Zendesk
  • Azure
  • Okta
  • Freshdesk

Plus, you can use APIs to customize your own.

Reliable

8x8's platform and patented technology delivers a consistent end-user experience over inconsistent networks, supported by an end-to-end SLA covering both uptime and call quality.

Designed with no point of failure, our highly secure infrastructure delivers your business service from a mirror, top-tier, secure, fully redundant, and geographically diverse state-of-the-art data center that has been "Statement on Standards for Attestation Engagements (SSAE) 16" audited. That means for your business that communications will be there all the time from any location.

8x8's systems are all highly available. This includes our multiple redundant hot spare hardware and software systems and even our people and processes. There is no risk of single points of failure with multiple redundancy and rerouting capabilities. The offered data centers can fail over core call flow in less than 30 seconds. If there is an internet outage or power failure, your staff can plug their laptops into their home networks and resume interacting with clients as if they were still in the office building. The result is your organization can remain open and accessible to customers no matter what disruption strikes.

Insightful

From call activity reporting to AI-driven speech analytics and virtual agents, 8x8's unique ability to collaborate and analyze data across your communication touchpoints provides insights that drive productivity improvements, cost savings, and revenue growth.

With 8x8, you can make better decisions by using the data collected from every conversation in your company.