Duration: 30 minutes
oin this webinar to understand how you can use workforce management (WFM) to modernize your contact center and empower your agents to provide the best possible customer service.
Join us to:
Director, CCaaS Product Marketing 8x8
As Director of CCaaS Product Marketing at 8x8, Peter is an expert on the value of the contact center and how it can impact both customer and employee experiences. In particular, he enjoys sharing information about the powerful features and benefits of 8x8 and how it can bring amazing experiences to customers worldwide. Prior to joining 8x8, Peter led impactful product marketing teams at Five9 and Cisco.
Sr. Solutions Consultant, Customer Experience 8x8
Frank is a customer experience and contact center professional with 30+ successful years of helping clients to deliver improved business outcomes. Frank contributes to the acquisition of new clients on the 8x8 platform and works with existing and potential 8x8 customers to implement contact center best practices. Prior to joining 8x8, Frank consulted for Verizon and AT&T.
