Virtual Event:
8x8 2021 Global Customer Care Leadership & Vision
Virtual Event:
8x8 2021 Global Customer Care Leadership & Vision
8x8 XCaaS supports the new needs of businesses today, uniquely bringing employee and customer experience together with integrated contact center, voice, team chat, meetings, and embeddable communications.
8x8 Channel Partners are critical in promoting the value of XCaaS to organizations around the world. By promoting XCaaS, channel partners can gain significant new revenue streams while helping their clients increase revenue and decrease costs.
8x8 is hosting a webinar to educate our partners on the following:
- Introduction to 8x8’s new Global Customer Care organization
- An overview of the exciting changes and programs being put into place by 8x8s Global Customer Care organization to better support our partner community
- 8x8’s Voice of the Customer program, and the value it brings to our partners and customers
- Questions and Answers with 8x8’s Global Customer Care organizations leadership team
8x8 XCaaS supports the new needs of businesses today, uniquely bringing employee and customer experience together with integrated contact center, voice, team chat, meetings, and embeddable communications.
8x8 Channel Partners are critical in promoting the value of XCaaS to organizations around the world. By promoting XCaaS, channel partners can gain significant new revenue streams while helping their clients increase revenue and decrease costs.
8x8 is hosting a webinar to educate our partners on the following:
- Introduction to 8x8’s new Global Customer Care organization
- An overview of the exciting changes and programs being put into place by 8x8s Global Customer Care organization to better support our partner community
- 8x8’s Voice of the Customer program, and the value it brings to our partners and customers
- Questions and Answers with 8x8’s Global Customer Care organizations leadership team
8x8 XCaaS supports the new needs of businesses today, uniquely bringing employee and customer experience together with integrated contact center, voice, team chat, meetings, and embeddable communications.
8x8 Channel Partners are critical in promoting the value of XCaaS to organizations around the world. By promoting XCaaS, channel partners can gain significant new revenue streams while helping their clients increase revenue and decrease costs.
8x8 is hosting a webinar to educate our partners on the following:
- Introduction to 8x8’s new Global Customer Care organization
- An overview of the exciting changes and programs being put into place by 8x8s Global Customer Care organization to better support our partner community
- 8x8’s Voice of the Customer program, and the value it brings to our partners and customers
- Questions and Answers with 8x8’s Global Customer Care organizations leadership team
8x8 XCaaS supports the new needs of businesses today, uniquely bringing employee and customer experience together with integrated contact center, voice, team chat, meetings, and embeddable communications.
8x8 Channel Partners are critical in promoting the value of XCaaS to organizations around the world. By promoting XCaaS, channel partners can gain significant new revenue streams while helping their clients increase revenue and decrease costs.
8x8 is hosting a webinar to educate our partners on the following:
- Introduction to 8x8’s new Global Customer Care organization
- An overview of the exciting changes and programs being put into place by 8x8s Global Customer Care organization to better support our partner community
- 8x8’s Voice of the Customer program, and the value it brings to our partners and customers
- Questions and Answers with 8x8’s Global Customer Care organizations leadership team
Walt Weisner, Chief Customer Officer
As Chief Customer Officer, Walt is responsible for the end-to-end experience for 8x8 customers globally, overseeing professional services, implementation, and customer support and enablement. He most recently served as Chief Customer Officer at BlueJeans Network/Verizon, where he helped transform the global customer care organization and deliver consistent world class customer experience to BlueJeans customers and partners.
Prior to that, Walt was Senior Vice President of Global Customer Care at RingCentral, where he was responsible for delivering best in class service and support to RingCentral’s customers and channel partners. He has also held executive leadership positions at ServiceNow, Shoretel, and WebEx, where he developed and implemented highly successful global post-sales service, support and success organizations.
Kim Estrada, Vice President, Global Professional Services
8x8’s VP of Global Professional Services, Kim Estrada, is responsible for leading 8x8’s high touch delivery of our solutions to mid market and enterprise customers. Kim has over 20 years experience in software consulting and customer service with global firms such as SAP, TopTier, Intellicorp and Apple Computer.
Kim has successfully held senior positions leading lines of business focused on Customer Success, including Professional Services, Customer Service, Customer Engagement Management, Pre-Sales, Training, Project Management and Partner Channel Operations.
Kirk Duncan, Vice President, Customer Success
Kirk brings his wealth of knowledge and experience to our 8x8’s customer care organization as we continue to transform the post sales customer journey to a competitively differentiated customer experience.
Kirk is an experienced post sales SaaS leader and brings more than 25 years of experience in customer success and operations. He joins 8x8 from BlueJeans, where he was responsible for global customer success, including customer onboarding and enablement. Prior to BlueJeans, he worked at Sonos where he held various leadership roles in finance and IT, supporting the company’s rapid growth. Kirk was responsible for customer success, customer loyalty and renewals for WebEx prior to and post Cisco acquisition.
Nir Galpaz, Vice President, Technical Services & Support
Nir has 20 years experience as a customer success executive, building teams, processes and systems to improve the customer experience while reducing churn. His journey took him from hardware and software to SaaS where the entire customer life cycle has to be addressed as a whole. He enjoys helping customers achieve their goals, and enjoys building successful teams that make the customer experience a true differentiator.
Prior to joining 8x8, Nir has held leadership positions at technology companies, including BlueJeans, ShoreTel, and Juniper Networks, He was responsible for overseeing the entire customer experience, including increasing customer satisfaction scores and shortening the book to bill cycle.
Belinda Hayes, Vice President, Services Operations
Belinda delivers her expertise and vibrant energy to leading the services operations team at 8x8. Prior to 8x8, Belinda served as Vice President of Services Operations at Apptio. There she built professional services, subscription-based services, and product subscription renewals through a period that included the IPO, three acquisitions, and private equity buy-out. Before her work at Apptio, Belinda launched a new secure texting division of Imprivata (Healthcare IT Security), led a $42M Professional Services region, ran Operations for a $160M P&L at Hewlett Packard, and was Vice President of Services for several start up companies.
Brian Myers, Director of Global Practices
Brian is responsible for the enablement of 8x8’s Global Customer Care’s employee base. Brian has over 15 years experience in Professional Services, Operations and Project Management.
Prior to 8x8 Brian has successfully held senior positions leading teams focused on Professional Services, Customer Engagement Management, Training, and Project Management for the United States Federal Government and Department of Defense.
Walt Weisner, Chief Customer Officer
As Chief Customer Officer, Walt is responsible for the end-to-end experience for 8x8 customers globally, overseeing professional services, implementation, and customer support and enablement. He most recently served as Chief Customer Officer at BlueJeans Network/Verizon, where he helped transform the global customer care organization and deliver consistent world class customer experience to BlueJeans customers and partners.
Prior to that, Walt was Senior Vice President of Global Customer Care at RingCentral, where he was responsible for delivering best in class service and support to RingCentral’s customers and channel partners. He has also held executive leadership positions at ServiceNow, Shoretel, and WebEx, where he developed and implemented highly successful global post-sales service, support and success organizations.
Kim Estrada, Vice President, Global Professional Services
8x8’s VP of Global Professional Services, Kim Estrada, is responsible for leading 8x8 ’s high touch delivery of our solutions to mid market and enterprise customers. Kim has over 20 years experience in software consulting and customer service with global firms such as SAP, TopTier, Intellicorp and Apple Computer.
Kim has successfully held senior positions leading lines of business focused on Customer Success, including Professional Services, Customer Service, Customer Engagement Management, Pre-Sales, Training, Project Management and Partner Channel Operations.
Kirk Duncan, Vice President, Customer Success
Kirk brings his wealth of knowledge and experience to our 8x8’s customer care organization as we continue to transform the post sales customer journey to a competitively differentiated customer experience.
Kirk is an experienced post sales SaaS leader and brings more than 25 years of experience in customer success and operations. He joins 8x8 from BlueJeans, where he was responsible for global customer success, including customer onboarding and enablement. Prior to BlueJeans, he worked at Sonos where he held various leadership roles in finance and IT, supporting the company’s rapid growth. Kirk was responsible for customer success, customer loyalty and renewals for WebEx prior to and post Cisco acquisition.
Nir Galpaz, Vice President, Technical Services & Support
Nir has 20 years experience as a customer success executive, building teams, processes and systems to improve the customer experience while reducing churn. His journey took him from hardware and software to SaaS where the entire customer life cycle has to be addressed as a whole. He enjoys helping customers achieve their goals, and enjoys building successful teams that make the customer experience a true differentiator.
Prior to joining 8x8, Nir has held leadership positions at technology companies, including BlueJeans, ShoreTel, and Juniper Networks, He was responsible for overseeing the entire customer experience, including increasing customer satisfaction scores and shortening the book to bill cycle.
Belinda Hayes, Vice President, Services Operations
Belinda delivers her expertise and vibrant energy to leading the services operations team at 8x8. Prior to 8x8, Belinda served as Vice President of Services Operations at Apptio. There she built professional services, subscription-based services, and product subscription renewals through a period that included the IPO, three acquisitions, and private equity buy-out. Before her work at Apptio, Belinda launched a new secure texting division of Imprivata (Healthcare IT Security), led a $42M Professional Services region, ran Operations for a $160M P&L at Hewlett Packard, and was Vice President of Services for several start up companies.
Brian Myers, Director of Global Practices
Brian is responsible for the enablement of 8x8’s Global Customer Care’s employee base. Brian has over 15 years experience in Professional Services, Operations and Project Management.
Prior to 8x8 Brian has successfully held senior positions leading teams focused on Professional Services, Customer Engagement Management, Training, and Project Management for the United States Federal Government and Department of Defense.
Walt Weisner, Chief Customer Officer
As Chief Customer Officer, Walt is responsible for the end-to-end experience for 8x8 customers globally, overseeing professional services, implementation, and customer support and enablement. He most recently served as Chief Customer Officer at BlueJeans Network/Verizon, where he helped transform the global customer care organization and deliver consistent world class customer experience to BlueJeans customers and partners.
Prior to that, Walt was Senior Vice President of Global Customer Care at RingCentral, where he was responsible for delivering best in class service and support to RingCentral’s customers and channel partners. He has also held executive leadership positions at ServiceNow, Shoretel, and WebEx, where he developed and implemented highly successful global post-sales service, support and success organizations.
Kim Estrada, Vice President, Global Professional Services
8x8’s VP of Global Professional Services, Kim Estrada, is responsible for leading 8x8’s high touch delivery of our solutions to mid market and enterprise customers. Kim has over 20 years experience in software consulting and customer service with global firms such as SAP, TopTier, Intellicorp and Apple Computer.
Kim has successfully held senior positions leading lines of business focused on Customer Success, including Professional Services, Customer Service, Customer Engagement Management, Pre-Sales, Training, Project Management and Partner Channel Operations.
Kirk Duncan, Vice President, Customer Success
Kirk brings his wealth of knowledge and experience to our 8x8’s customer care organization as we continue to transform the post sales customer journey to a competitively differentiated customer experience.
Kirk is an experienced post sales SaaS leader and brings more than 25 years of experience in customer success and operations. He joins 8x8 from BlueJeans, where he was responsible for global customer success, including customer onboarding and enablement. Prior to BlueJeans, he worked at Sonos where he held various leadership roles in finance and IT, supporting the company’s rapid growth. Kirk was responsible for customer success, customer loyalty and renewals for WebEx prior to and post Cisco acquisition.
Nir Galpaz, Vice President, Technical Services & Support
Nir has 20 years experience as a customer success executive, building teams, processes and systems to improve the customer experience while reducing churn. His journey took him from hardware and software to SaaS where the entire customer life cycle has to be addressed as a whole. He enjoys helping customers achieve their goals, and enjoys building successful teams that make the customer experience a true differentiator.
Prior to joining 8x8, Nir has held leadership positions at technology companies, including BlueJeans, ShoreTel, and Juniper Networks, He was responsible for overseeing the entire customer experience, including increasing customer satisfaction scores and shortening the book to bill cycle.
Belinda Hayes, Vice President, Services Operations
Belinda delivers her expertise and vibrant energy to leading the services operations team at 8x8. Prior to 8x8, Belinda served as Vice President of Services Operations at Apptio. There she built professional services, subscription-based services, and product subscription renewals through a period that included the IPO, three acquisitions, and private equity buy-out. Before her work at Apptio, Belinda launched a new secure texting division of Imprivata (Healthcare IT Security), led a $42M Professional Services region, ran Operations for a $160M P&L at Hewlett Packard, and was Vice President of Services for several start up companies.
Brian Myers, Director of Global Practices
Brian is responsible for the enablement of 8x8’s Global Customer Care’s employee base. Brian has over 15 years experience in Professional Services, Operations and Project Management.
Prior to 8x8 Brian has successfully held senior positions leading teams focused on Professional Services, Customer Engagement Management, Training, and Project Management for the United States Federal Government and Department of Defense.
Walt Weisner, Chief Customer Officer
As Chief Customer Officer, Walt is responsible for the end-to-end experience for 8x8 customers globally, overseeing professional services, implementation, and customer support and enablement. He most recently served as Chief Customer Officer at BlueJeans Network/Verizon, where he helped transform the global customer care organization and deliver consistent world class customer experience to BlueJeans customers and partners.
Prior to that, Walt was Senior Vice President of Global Customer Care at RingCentral, where he was responsible for delivering best in class service and support to RingCentral’s customers and channel partners. He has also held executive leadership positions at ServiceNow, Shoretel, and WebEx, where he developed and implemented highly successful global post-sales service, support and success organizations.
Kim Estrada, Vice President, Global Professional Services
8x8’s VP of Global Professional Services, Kim Estrada, is responsible for leading 8x8’s high touch delivery of our solutions to mid market and enterprise customers. Kim has over 20 years experience in software consulting and customer service with global firms such as SAP, TopTier, Intellicorp and Apple Computer.
Kim has successfully held senior positions leading lines of business focused on Customer Success, including Professional Services, Customer Service, Customer Engagement Management, Pre-Sales, Training, Project Management and Partner Channel Operations.
Kirk Duncan, Vice President, Customer Success
Kirk brings his wealth of knowledge and experience to our 8x8’s customer care organization as we continue to transform the post sales customer journey to a competitively differentiated customer experience.
Kirk is an experienced post sales SaaS leader and brings more than 25 years of experience in customer success and operations. He joins 8x8 from BlueJeans, where he was responsible for global customer success, including customer onboarding and enablement. Prior to BlueJeans, he worked at Sonos where he held various leadership roles in finance and IT, supporting the company’s rapid growth. Kirk was responsible for customer success, customer loyalty and renewals for WebEx prior to and post Cisco acquisition.
Nir Galpaz, Vice President, Technical Services & Support
Nir has 20 years experience as a customer success executive, building teams, processes and systems to improve the customer experience while reducing churn. His journey took him from hardware and software to SaaS where the entire customer life cycle has to be addressed as a whole. He enjoys helping customers achieve their goals, and enjoys building successful teams that make the customer experience a true differentiator.
Prior to joining 8x8, Nir has held leadership positions at technology companies, including BlueJeans, ShoreTel, and Juniper Networks, He was responsible for overseeing the entire customer experience, including increasing customer satisfaction scores and shortening the book to bill cycle.
Belinda Hayes, Vice President, Services Operations
Belinda delivers her expertise and vibrant energy to leading the services operations team at 8x8. Prior to 8x8, Belinda served as Vice President of Services Operations at Apptio. There she built professional services, subscription-based services, and product subscription renewals through a period that included the IPO, three acquisitions, and private equity buy-out. Before her work at Apptio, Belinda launched a new secure texting division of Imprivata (Healthcare IT Security), led a $42M Professional Services region, ran Operations for a $160M P&L at Hewlett Packard, and was Vice President of Services for several start up companies.
Brian Myers, Director of Global Practices
Brian is responsible for the enablement of 8x8’s Global Customer Care’s employee base. Brian has over 15 years experience in Professional Services, Operations and Project Management.
Prior to 8x8 Brian has successfully held senior positions leading teams focused on Professional Services, Customer Engagement Management, Training, and Project Management for the United States Federal Government and Department of Defense.