When your customer-facing users shine, your customers enjoy better support and a positive experience. 8x8 enables managers to provide tailored coaching in a work-from-anywhere setting.
Through a live demo, you’ll learn how to:
- Focus more time on training, compliance, and performance—and less on administration
- Accurately capture and easily search all interactions to better understand customer experiences
- Evaluate adherence to policies and procedures, behaviors, and proficiency to minimize risk
- Empower managers with an easy-to-use interface and a powerful quality management toolbox, including Speech Analytics