8x8 Annual Customer Conference, ANZ 2021
8x8 Annual Customer Conference, ANZ 2021
Wednesday, September 15
10am Sydney | 8am Perth | 12pm Auckland
Duration: 3h 30m
In May of this year, 8x8 announced Experience Communications as a Service (XCaaS) as a way to help organisations to meet new work requirements by erasing the boundary between siloed communications solutions.
Addressing a large community of UCaaS, CCaaS and technology analysts at the 8x8 Analyst Summit, 8x8 CEO Dave Sipes commented, “As is in other markets, such as CRM and ERP, when organizations transitioned from legacy, on-premises systems to SaaS and cloud deployment models, fragmentation occurred resulting in multiple disparate solutions across the enterprise. XCaaS eliminates communications silos, brings the employee experience and customer experience back together, and helps drive the cloud communications industry forward significantly.”
Join us on September 15 to hear from some of 8x8’s senior executives about XCaaS, and in particular how 8x8 XCaaS can help you gain a competitive advantage in both CX and EX through a single platform which includes fully integrated, cloud native contact centre, voice, team chat, meetings and Communications Platform as a Service (CPaaS) capabilities.
In addition, what’s an annual conference without awards? Our annual conference will culminate with a range of customer awards, in six key categories, as we reflect and acknowledge some of you for your excellence and outstanding contributions throughout the last 12 months.
Date: Wednesday 15 September 2021
Time: 10am - 1.30pm (Please note that the time and agenda is based on Australian Eastern Standard Time, AEST)
Agenda
10:00am | Welcome & Introduction | Brendan Maree, VP Sales APAC |
10:10am | XCaaS Product Vision & Roadmap | Matt Taylor, VP of Product for Contact Centre and Analytics |
11:10am | Customer Experience as an 8x8 Competitive Advantage | Walter Weisner, Chief Customer Officer |
11.40am | The 8x8 Experience Communications Platform | Brad Moore, Director, Sales Engineering APAC |
12.10pm | 8x8 Meet: Enhance Customer Experiences, Reduce Downtime and Boost Efficiency | Mark Lipshaw, Sr. Product Manager - Analytics |
12.40pm | 8x8 Converse: A new conversational platform for customer messaging across multiple channels | Leon Avery, Enterprise Sales Executive - CPaaS |
1.10pm | Customer Awards 2021 | Dan Abbazov, Senior Account Manager |
1.25pm | Wrap Up | Brendan Maree, VP Sales APAC |
1.30pm | 8x8 Annual Customer Conference 2021 Concludes |
In May of this year, 8x8 announced Experience Communications as a Service (XCaaS) as a way to help organisations to meet new work requirements by erasing the boundary between siloed communications solutions.
Addressing a large community of UCaaS, CCaaS and technology analysts at the 8x8 Analyst Summit, 8x8 CEO Dave Sipes commented, “As is in other markets, such as CRM and ERP, when organizations transitioned from legacy, on-premises systems to SaaS and cloud deployment models, fragmentation occurred resulting in multiple disparate solutions across the enterprise. XCaaS eliminates communications silos, brings the employee experience and customer experience back together, and helps drive the cloud communications industry forward significantly.”
Join us on September 15 to hear from some of 8x8’s senior executives about XCaaS, and in particular how 8x8 XCaaS can help you gain a competitive advantage in both CX and EX through a single platform which includes fully integrated, cloud native contact centre, voice, team chat, meetings and Communications Platform as a Service (CPaaS) capabilities.
In addition, what’s an annual conference without awards? Our annual conference will culminate with a range of customer awards, in six key categories, as we reflect and acknowledge some of you for your excellence and outstanding contributions throughout the last 12 months.
Date: Wednesday 15 September 2021
Time: 10am - 1.30pm (Please note that the time and agenda is based on Australian Eastern Standard Time, AEST)
Agenda
10:00am | Welcome & Introduction | Brendan Maree, VP Sales APAC |
10:10am | XCaaS Product Vision & Roadmap | Matt Taylor, VP of Product for Contact Centre and Analytics |
11:10am | Customer Experience as an 8x8 Competitive Advantage | Walter Weisner, Chief Customer Officer |
11.40am | The 8x8 Experience Communications Platform | Brad Moore, Director, Sales Engineering APAC |
12.10pm | 8x8 Meet: Enhance Customer Experiences, Reduce Downtime and Boost Efficiency | Mark Lipshaw, Sr. Product Manager - Analytics |
12.40pm | 8x8 Converse: A new conversational platform for customer messaging across multiple channels | Leon Avery, Enterprise Sales Executive - CPaaS |
1.10pm | Customer Awards 2021 | Dan Abbazov, Senior Account Manager |
1.25pm | Wrap Up | Brendan Maree, VP Sales APAC |
1.30pm | 8x8 Annual Customer Conference 2021 Concludes |
In May of this year, 8x8 announced Experience Communications as a Service (XCaaS) as a way to help organisations to meet new work requirements by erasing the boundary between siloed communications solutions.
Addressing a large community of UCaaS, CCaaS and technology analysts at the 8x8 Analyst Summit, 8x8 CEO Dave Sipes commented, “As is in other markets, such as CRM and ERP, when organizations transitioned from legacy, on-premises systems to SaaS and cloud deployment models, fragmentation occurred resulting in multiple disparate solutions across the enterprise. XCaaS eliminates communications silos, brings the employee experience and customer experience back together, and helps drive the cloud communications industry forward significantly.”
Join us on September 15 to hear from some of 8x8’s senior executives about XCaaS, and in particular how 8x8 XCaaS can help you gain a competitive advantage in both CX and EX through a single platform which includes fully integrated, cloud native contact centre, voice, team chat, meetings and Communications Platform as a Service (CPaaS) capabilities.
In addition, what’s an annual conference without awards? Our annual conference will culminate with a range of customer awards, in six key categories, as we reflect and acknowledge some of you for your excellence and outstanding contributions throughout the last 12 months.
Date: Wednesday 15 September 2021
Time: 10am - 1.30pm (Please note that the time and agenda is based on Australian Eastern Standard Time, AEST)
Agenda
10:00am | Welcome & Introduction | Brendan Maree, VP Sales APAC |
10:10am | XCaaS Product Vision & Roadmap | Matt Taylor, VP of Product for Contact Centre and Analytics |
11:10am | Customer Experience as an 8x8 Competitive Advantage | Walter Weisner, Chief Customer Officer |
11.40am | The 8x8 Experience Communications Platform | Brad Moore, Director, Sales Engineering APAC |
12.10pm | 8x8 Meet: Enhance Customer Experiences, Reduce Downtime and Boost Efficiency | Mark Lipshaw, Sr. Product Manager - Analytics |
12.40pm | 8x8 Converse: A new conversational platform for customer messaging across multiple channels | Leon Avery, Enterprise Sales Executive - CPaaS |
1.10pm | Customer Awards 2021 | Dan Abbazov, Senior Account Manager |
1.25pm | Wrap Up | Brendan Maree, VP Sales APAC |
1.30pm | 8x8 Annual Customer Conference 2021 Concludes |
In May of this year, 8x8 announced Experience Communications as a Service (XCaaS) as a way to help organisations to meet new work requirements by erasing the boundary between siloed communications solutions.
Addressing a large community of UCaaS, CCaaS and technology analysts at the 8x8 Analyst Summit, 8x8 CEO Dave Sipes commented, “As is in other markets, such as CRM and ERP, when organizations transitioned from legacy, on-premises systems to SaaS and cloud deployment models, fragmentation occurred resulting in multiple disparate solutions across the enterprise. XCaaS eliminates communications silos, brings the employee experience and customer experience back together, and helps drive the cloud communications industry forward significantly.”
Join us on September 15 to hear from some of 8x8’s senior executives about XCaaS, and in particular how 8x8 XCaaS can help you gain a competitive advantage in both CX and EX through a single platform which includes fully integrated, cloud native contact centre, voice, team chat, meetings and Communications Platform as a Service (CPaaS) capabilities.
In addition, what’s an annual conference without awards? Our annual conference will culminate with a range of customer awards, in six key categories, as we reflect and acknowledge some of you for your excellence and outstanding contributions throughout the last 12 months.
Date: Wednesday 15 September 2021
Time: 10am - 1.30pm (Please note that the time and agenda is based on Australian Eastern Standard Time, AEST)
Agenda
10:00am | Welcome & Introduction | Brendan Maree, VP Sales APAC |
10:10am | XCaaS Product Vision & Roadmap | Matt Taylor, VP of Product for Contact Centre and Analytics |
11:10am | Customer Experience as an 8x8 Competitive Advantage | Walter Weisner, Chief Customer Officer |
11.40am | The 8x8 Experience Communications Platform | Brad Moore, Director, Sales Engineering APAC |
12.10pm | 8x8 Meet: Enhance Customer Experiences, Reduce Downtime and Boost Efficiency | Mark Lipshaw, Sr. Product Manager - Analytics |
12.40pm | 8x8 Converse: A new conversational platform for customer messaging across multiple channels | Leon Avery, Enterprise Sales Executive - CPaaS |
1.10pm | Customer Awards 2021 | Dan Abbazov, Senior Account Manager |
1.25pm | Wrap Up | Brendan Maree, VP Sales APAC |
1.30pm | 8x8 Annual Customer Conference 2021 Concludes |