8x8 Annual Customer Conference, ANZ 2021

Wednesday, September 15

10am Sydney | 8am Perth | 12pm Auckland

Duration: 3h 30m

In May of this year, 8x8 announced Experience Communications as a Service (XCaaS) as a way to help organisations to meet new work requirements by erasing the boundary between siloed communications solutions.

Addressing a large community of UCaaS, CCaaS and technology analysts at the 8x8 Analyst Summit, 8x8 CEO Dave Sipes commented, “As is in other markets, such as CRM and ERP, when organizations transitioned from legacy, on-premises systems to SaaS and cloud deployment models, fragmentation occurred resulting in multiple disparate solutions across the enterprise. XCaaS eliminates communications silos, brings the employee experience and customer experience back together, and helps drive the cloud communications industry forward significantly.”

Join us on September 15 to hear from some of 8x8’s senior executives about XCaaS, and in particular how 8x8 XCaaS can help you gain a competitive advantage in both CX and EX through a single platform which includes fully integrated, cloud native contact centre, voice, team chat, meetings and Communications Platform as a Service (CPaaS) capabilities.

In addition, what’s an annual conference without awards? Our annual conference will culminate with a range of customer awards, in six key categories, as we reflect and acknowledge some of you for your excellence and outstanding contributions throughout the last 12 months.

Date: Wednesday 15 September 2021

Time: 10am - 1.30pm (Please note that the time and agenda is based on Australian Eastern Standard Time, AEST)

Agenda

10:00amWelcome & IntroductionBrendan Maree, VP Sales APAC
10:10amXCaaS Product Vision & RoadmapMatt Taylor, VP of Product for Contact Centre and Analytics
11:10amCustomer Experience as an 8x8 Competitive AdvantageWalter Weisner, Chief Customer Officer
11.40amThe 8x8 Experience Communications PlatformBrad Moore, Director, Sales Engineering APAC
12.10pm8x8 Meet: Enhance Customer Experiences, Reduce Downtime and Boost EfficiencyMark Lipshaw, Sr. Product Manager - Analytics
12.40pm8x8 Converse: A new conversational platform for customer messaging across multiple channelsLeon Avery, Enterprise Sales Executive - CPaaS
1.10pmCustomer Awards 2021Dan Abbazov, Senior Account Manager
1.25pmWrap UpBrendan Maree, VP Sales APAC
1.30pm8x8 Annual Customer Conference 2021 Concludes

In May of this year, 8x8 announced Experience Communications as a Service (XCaaS) as a way to help organisations to meet new work requirements by erasing the boundary between siloed communications solutions.

Addressing a large community of UCaaS, CCaaS and technology analysts at the 8x8 Analyst Summit, 8x8 CEO Dave Sipes commented, “As is in other markets, such as CRM and ERP, when organizations transitioned from legacy, on-premises systems to SaaS and cloud deployment models, fragmentation occurred resulting in multiple disparate solutions across the enterprise. XCaaS eliminates communications silos, brings the employee experience and customer experience back together, and helps drive the cloud communications industry forward significantly.”

Join us on September 15 to hear from some of 8x8’s senior executives about XCaaS, and in particular how 8x8 XCaaS can help you gain a competitive advantage in both CX and EX through a single platform which includes fully integrated, cloud native contact centre, voice, team chat, meetings and Communications Platform as a Service (CPaaS) capabilities.

In addition, what’s an annual conference without awards? Our annual conference will culminate with a range of customer awards, in six key categories, as we reflect and acknowledge some of you for your excellence and outstanding contributions throughout the last 12 months.

Date: Wednesday 15 September 2021

Time: 10am - 1.30pm (Please note that the time and agenda is based on Australian Eastern Standard Time, AEST)

Agenda

10:00amWelcome & IntroductionBrendan Maree, VP Sales APAC
10:10amXCaaS Product Vision & RoadmapMatt Taylor, VP of Product for Contact Centre and Analytics
11:10amCustomer Experience as an 8x8 Competitive AdvantageWalter Weisner, Chief Customer Officer
11.40amThe 8x8 Experience Communications PlatformBrad Moore, Director, Sales Engineering APAC
12.10pm8x8 Meet: Enhance Customer Experiences, Reduce Downtime and Boost EfficiencyMark Lipshaw, Sr. Product Manager - Analytics
12.40pm8x8 Converse: A new conversational platform for customer messaging across multiple channelsLeon Avery, Enterprise Sales Executive - CPaaS
1.10pmCustomer Awards 2021Dan Abbazov, Senior Account Manager
1.25pmWrap UpBrendan Maree, VP Sales APAC
1.30pm8x8 Annual Customer Conference 2021 Concludes

In May of this year, 8x8 announced Experience Communications as a Service (XCaaS) as a way to help organisations to meet new work requirements by erasing the boundary between siloed communications solutions.

Addressing a large community of UCaaS, CCaaS and technology analysts at the 8x8 Analyst Summit, 8x8 CEO Dave Sipes commented, “As is in other markets, such as CRM and ERP, when organizations transitioned from legacy, on-premises systems to SaaS and cloud deployment models, fragmentation occurred resulting in multiple disparate solutions across the enterprise. XCaaS eliminates communications silos, brings the employee experience and customer experience back together, and helps drive the cloud communications industry forward significantly.”

Join us on September 15 to hear from some of 8x8’s senior executives about XCaaS, and in particular how 8x8 XCaaS can help you gain a competitive advantage in both CX and EX through a single platform which includes fully integrated, cloud native contact centre, voice, team chat, meetings and Communications Platform as a Service (CPaaS) capabilities.

In addition, what’s an annual conference without awards? Our annual conference will culminate with a range of customer awards, in six key categories, as we reflect and acknowledge some of you for your excellence and outstanding contributions throughout the last 12 months.

Date: Wednesday 15 September 2021

Time: 10am - 1.30pm (Please note that the time and agenda is based on Australian Eastern Standard Time, AEST)

Agenda

10:00amWelcome & IntroductionBrendan Maree, VP Sales APAC
10:10amXCaaS Product Vision & RoadmapMatt Taylor, VP of Product for Contact Centre and Analytics
11:10amCustomer Experience as an 8x8 Competitive AdvantageWalter Weisner, Chief Customer Officer
11.40amThe 8x8 Experience Communications PlatformBrad Moore, Director, Sales Engineering APAC
12.10pm8x8 Meet: Enhance Customer Experiences, Reduce Downtime and Boost EfficiencyMark Lipshaw, Sr. Product Manager - Analytics
12.40pm8x8 Converse: A new conversational platform for customer messaging across multiple channelsLeon Avery, Enterprise Sales Executive - CPaaS
1.10pmCustomer Awards 2021Dan Abbazov, Senior Account Manager
1.25pmWrap UpBrendan Maree, VP Sales APAC
1.30pm8x8 Annual Customer Conference 2021 Concludes

In May of this year, 8x8 announced Experience Communications as a Service (XCaaS) as a way to help organisations to meet new work requirements by erasing the boundary between siloed communications solutions.

Addressing a large community of UCaaS, CCaaS and technology analysts at the 8x8 Analyst Summit, 8x8 CEO Dave Sipes commented, “As is in other markets, such as CRM and ERP, when organizations transitioned from legacy, on-premises systems to SaaS and cloud deployment models, fragmentation occurred resulting in multiple disparate solutions across the enterprise. XCaaS eliminates communications silos, brings the employee experience and customer experience back together, and helps drive the cloud communications industry forward significantly.”

Join us on September 15 to hear from some of 8x8’s senior executives about XCaaS, and in particular how 8x8 XCaaS can help you gain a competitive advantage in both CX and EX through a single platform which includes fully integrated, cloud native contact centre, voice, team chat, meetings and Communications Platform as a Service (CPaaS) capabilities.

In addition, what’s an annual conference without awards? Our annual conference will culminate with a range of customer awards, in six key categories, as we reflect and acknowledge some of you for your excellence and outstanding contributions throughout the last 12 months.

Date: Wednesday 15 September 2021

Time: 10am - 1.30pm (Please note that the time and agenda is based on Australian Eastern Standard Time, AEST)

Agenda

10:00amWelcome & IntroductionBrendan Maree, VP Sales APAC
10:10amXCaaS Product Vision & RoadmapMatt Taylor, VP of Product for Contact Centre and Analytics
11:10amCustomer Experience as an 8x8 Competitive AdvantageWalter Weisner, Chief Customer Officer
11.40amThe 8x8 Experience Communications PlatformBrad Moore, Director, Sales Engineering APAC
12.10pm8x8 Meet: Enhance Customer Experiences, Reduce Downtime and Boost EfficiencyMark Lipshaw, Sr. Product Manager - Analytics
12.40pm8x8 Converse: A new conversational platform for customer messaging across multiple channelsLeon Avery, Enterprise Sales Executive - CPaaS
1.10pmCustomer Awards 2021Dan Abbazov, Senior Account Manager
1.25pmWrap UpBrendan Maree, VP Sales APAC
1.30pm8x8 Annual Customer Conference 2021 Concludes
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