Discover How 3 Retailers Revolutionized CX with Cloud Communications

Consumers today are engaging with retailers both online and in person. Research indicates that nearly 90% of consumers are looking for digitally enhanced shopping experiences, whether they are at home, on the go, or inside a physical store. In addition to omnichannel shopping, consumers expect personalized experiences throughout their journey with a brand. Therefore, retailers large and small need to re-address the way they communicate with their customers in order to deliver these services effectively.