2025 Housing Tech Trends Powering Better Tenant Service

Find out the top five tech challenges housing associations face this year—and how they’re reshaping tenant support.

Booklet with 8x8 Latest Tech Trends in Housing on its cover

End the app overload and deliver faster, more connected service to every tenant.

Tenants expect quicker, more accessible support—and housing teams are being asked to do more with less.

Our new guide explores the five biggest tech trends shaping UK housing associations in 2025, and how IT and CX leaders are responding with smarter, more secure solutions.

Here’s what you’ll uncover:

  • The top five tech challenges housing teams are tackling today.
  • How AI and automation are reshaping tenant engagement across digital channels.
  • Why 80% of housing organisations are under pressure to integrate with other public services.
  • Why modern omnichannel strategies must go beyond email and phone.
  • How councils like Oldham are already saving thousands with AI-powered self-service.

Ready to deliver smarter, faster tenant services this year? Get the guide to learn how UK housing leaders are making it happen.


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