What does it look like when a globally dispersed contact center must ask employees to work from home? Whether it’s following an existing contingency plan or having to make swift decisions when time is not on your side, understanding a holistic approach is critical to success.
And success begins with ensuring a strong foundation is in place to support business critical decisions. While one might hope to have sufficient time to plan and prepare for such a thing, the reality is most of us have not.
Patrick Russell, 8x8 Product Marketing Director talks with Brian Court from Intralinks to learn the company’s journey to the cloud and rapid response that took place in preparing their agents to work from home. Gain insight from Brian’s experience in the cloud and contact center expertise to help guide your own decision making through some of the unknowns.
In this 8x8 webcast you’ll learn:
- The anchor that is legacy technology and th