Thriving as a Remote Workforce

Brian Court, Intralinks

Patrick Russell, 8x8

Brian has been at Intralinks for 11 years where he manages a 70-seat call center in Batangas City, Philippines, which is the primary Tier I desk with Tier II and project support functions. Prior to Intralinks, Brian worked for 10 years at GE Energy implementing engineering and e-business technologies.

As a 17-year industry veteran, Patrick understands every element of contact center operations including people, processes and technology. A prolific thought leader and content producer, Patrick has guided countless individuals in their quest for customer experience excellence with his unique, consultative and thoughtful approach.

Brian Court, Intralinks

Patrick Russell, 8x8

Brian has been at Intralinks for 11 years where he manages a 70-seat call center in Batangas City, Philippines, which is the primary Tier I desk with Tier II and project support functions. Prior to Intralinks, Brian worked for 10 years at GE Energy implementing engineering and e-business technologies.

As a 17-year industry veteran, Patrick understands every element of contact center operations including people, processes and technology. A prolific thought leader and content producer, Patrick has guided countless individuals in their quest for customer experience excellence with his unique, consultative and thoughtful approach.

Brian Court, Intralinks

Brian has been at Intralinks for 11 years where he manages a 70-seat call center in Batangas City, Philippines, which is the primary Tier I desk with Tier II and project support functions. Prior to Intralinks, Brian worked for 10 years at GE Energy implementing engineering and e-business technologies.

Patrick Russell, 8x8

As a 17-year industry veteran, Patrick understands every element of contact center operations including people, processes and technology. A prolific thought leader and content producer, Patrick has guided countless individuals in their quest for customer experience excellence with his unique, consultative and thoughtful approach.

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