Respond to Employee and Customer Needs in a Crisis

Justin Robbins, 8x8

Jon Arnold, J Arnold & Associates

Justin is a customer service practitioner, professional speaker, and consultant who enables organizations to drive sustainable customer experience improvement. At 8x8, Justin focuses on creating clear, impactful content, workshops, and programs for contact center, customer experience, and communications professionals.

Jon Arnold is Principal of J Arnold & Associates, an independent analyst providing thought leadership and go-to-market counsel with a focus on the business-level impact of digital transformation in the workplace. Core areas of expertise include unified communications, cloud services, collaboration, Internet of Things, future of work, contact centers, customer experience, video, VoIP, and social media.

Justin Robbins, 8x8

Jon Arnold, J Arnold & Associates

Justin is a customer service practitioner, professional speaker, and consultant who enables organizations to drive sustainable customer experience improvement. At 8x8, Justin focuses on creating clear, impactful content, workshops, and programs for contact center, customer experience, and communications professionals.

Jon Arnold is Principal of J Arnold & Associates, an independent analyst providing thought leadership and go-to-market counsel with a focus on the business-level impact of digital transformation in the workplace. Core areas of expertise include unified communications, cloud services, collaboration, Internet of Things, future of work, contact centers, customer experience, video, VoIP, and social media.

Justin Robbins, 8x8

Justin is a customer service practitioner, professional speaker, and consultant who enables organizations to drive sustainable customer experience improvement. At 8x8, Justin focuses on creating clear, impactful content, workshops, and programs for contact center, customer experience, and communications professionals.

Jon Arnold, J Arnold & Associates

Jon Arnold is Principal of J Arnold & Associates, an independent analyst providing thought leadership and go-to-market counsel with a focus on the business-level impact of digital transformation in the workplace. Core areas of expertise include unified communications, cloud services, collaboration, Internet of Things, future of work, contact centers, customer experience, video, VoIP, and social media.

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