Respond to Employee and Customer Needs in a Crisis
Respond to Employee and Customer Needs in a Crisis
How do you respond when there’s a major business disruption? Are your employees empowered to handle customer needs when they can’t be in the office?
Listen and learn how every business can help their teams serve customers during a crisis or other unforeseen events. Noted Analyst, Jon Arnold and Communications Evangelist, Justin Robbins, discuss how to:
- Keep your business connected when the unexpected happens
- Address customer needs quickly and satisfactorily
- Increase collaboration when your team is working from home
This is the second podcast in our four-part series, Business Continuity in the Face of Disruption.
Justin Robbins, 8x8
Jon Arnold, J Arnold & Associates
Justin is a customer service practitioner, professional speaker, and consultant who enables organizations to drive sustainable customer experience improvement. At 8x8, Justin focuses on creating clear, impactful content, workshops, and programs for contact center, customer experience, and communications professionals.
Jon Arnold is Principal of J Arnold & Associates, an independent analyst providing thought leadership and go-to-market counsel with a focus on the business-level impact of digital transformation in the workplace. Core areas of expertise include unified communications, cloud services, collaboration, Internet of Things, future of work, contact centers, customer experience, video, VoIP, and social media.
Justin Robbins, 8x8
Jon Arnold, J Arnold & Associates
Justin is a customer service practitioner, professional speaker, and consultant who enables organizations to drive sustainable customer experience improvement. At 8x8, Justin focuses on creating clear, impactful content, workshops, and programs for contact center, customer experience, and communications professionals.
Jon Arnold is Principal of J Arnold & Associates, an independent analyst providing thought leadership and go-to-market counsel with a focus on the business-level impact of digital transformation in the workplace. Core areas of expertise include unified communications, cloud services, collaboration, Internet of Things, future of work, contact centers, customer experience, video, VoIP, and social media.
Justin Robbins, 8x8
Justin is a customer service practitioner, professional speaker, and consultant who enables organizations to drive sustainable customer experience improvement. At 8x8, Justin focuses on creating clear, impactful content, workshops, and programs for contact center, customer experience, and communications professionals.
Jon Arnold, J Arnold & Associates
Jon Arnold is Principal of J Arnold & Associates, an independent analyst providing thought leadership and go-to-market counsel with a focus on the business-level impact of digital transformation in the workplace. Core areas of expertise include unified communications, cloud services, collaboration, Internet of Things, future of work, contact centers, customer experience, video, VoIP, and social media.