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Justin Robbins, 8x8

Irwin Lazar, Nemertes

Justin is a customer service practitioner, professional speaker, and consultant who enables organizations to drive sustainable customer experience improvement. At 8x8, Justin focuses on creating clear, impactful content, workshops, and programs for contact center, customer experience, and communications professionals.

Irwin Lazar leads Nemertes' research and consulting services covering digital workplace technologies including unified communications, video conferencing, and team collaboration. He has been an industry analyst for over 20 years and serves as a regular contributor to trade press and speaker at events including Enterprise Connect, InfoComm, and FutureIT.

Justin Robbins, 8x8

Irwin Lazar, Nemertes

Justin is a customer service practitioner, professional speaker, and consultant who enables organizations to drive sustainable customer experience improvement. At 8x8, Justin focuses on creating clear, impactful content, workshops, and programs for contact center, customer experience, and communications professionals.

Irwin Lazar leads Nemertes' research and consulting services covering digital workplace technologies including unified communications, video conferencing, and team collaboration. He has been an industry analyst for over 20 years and serves as a regular contributor to trade press and speaker at events including Enterprise Connect, InfoComm, and FutureIT.

Justin Robbins, 8x8

Justin is a customer service practitioner, professional speaker, and consultant who enables organizations to drive sustainable customer experience improvement. At 8x8, Justin focuses on creating clear, impactful content, workshops, and programs for contact center, customer experience, and communications professionals.

Irwin Lazar, Nemertes

Irwin Lazar leads Nemertes' research and consulting services covering digital workplace technologies including unified communications, video conferencing, and team collaboration. He has been an industry analyst for over 20 years and serves as a regular contributor to trade press and speaker at events including Enterprise Connect, InfoComm, and FutureIT.

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