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Customer service today is changing dramatically, and businesses that use outdated approaches to customer care will be at a disadvantage. Newly available technologies and heightened customer expectations have driven a shift in the kinds of interactions taking place within the contact center today.Results from Enterprise Connect Research’s 2019 Contact Center & CX Survey shows that nearly 75% of respondent companies said their enterprises recognize contact center investment as important or highly important to the overall business. As such, they’re investing in their contact centers—particularly in two key areas: implementing self-service and deploying new technologies to automate parts of the customer journey.In this white paper, you will learn:
- What self-service options companies are exploring
- How companies benefit from a collaborative contact center
- When businesses can logically transition
Check out this informative white paper, courtesy of 8x8, that guides you to a contact center transformation that will take your business to the next level.