Differentiating with excellent customer service is a challenge under ordinary circumstances. But being headquartered in the port city of Wilmington, North Carolina, Live Oak Bank needed to prepare for the worst. Could they deliver first-rate service in the eye of a hurricane?
This case study showcases how a cloud-first strategy and 8x8's one system of engagement was essential in supporting Live Oak Bank's mission to create an unprecedented banking experience—even during a natural disaster.
In this case study, you'll learn:
- How Live Oak Bank integrated communications and banking applications in the cloud
- The importance of having the ability to communicate by voice, chat or video, whether in the office or in the field
- Why giving agents the power to be more productive, and the ability to easily connect with customers and experts, is vital
Is your organization ready for what the future may hold? Download this 8x8 case study today and learn how to prepare for anything.