2020 Frost & Sullivan Contact Center Buyer’s Guide

Connect with more customers.

8x8 Dialer maximizes speed and output with dynamic, automated campaign list management. Define a dialing strategy that works for your contact center with preview or predictive dialing capabilities.

Connect with more customers.

8x8 Dialer maximizes speed and output with dynamic, automated campaign list management. Define a dialing strategy that works for your contact center with preview or predictive dialing capabilities.

Key Contact Center Trends

Cloud migration is accelerating.

AI-infused contact centers

Long-term effects of COVID-19.

Learn why cloud and hybrid cloud migration is accelerating in 2020.

AI is no longer just a buzzword and is now infusing intelligence across the customer contact landscape.

The contact center and customer service industry has undergone lasting changes. Find out how to adapt.

Cloud migration is accelerating.

AI-infused contact centers

Learn why cloud and hybrid cloud migration is accelerating in 2020.

AI is no longer just a buzzword and is now infusing intelligence across the customer contact landscape.

Long-term effects of COVID-19.

The contact center and customer service industry has undergone lasting changes. Find out how to adapt.

Cloud migration is accelerating.

Learn why cloud and hybrid cloud migration is accelerating in 2020.

AI-infused contact centers

AI is no longer just a buzzword and is now infusing intelligence across the customer contact landscape.

Long-term effects of COVID-19.

The contact center and customer service industry has undergone lasting changes. Find out how to adapt.