Transforming CX with AI Assisted Self-Service
8x8 Intelligent IVR is a speech-enabled voice and text response system that leverages analytics and AI to provide intelligent self-service options built with a simple, intuitive workflow designer.
Transform Customer Experience
Rethink Traditional Self-Service
- Handle routine and repetitive customer inquiries with consistent and convenient self-service options, powered by AI
- Easily build or edit any IVR path using a graphical workflow builder
- Connect with customers on their preferred channels by providing flexible options for self-service
- Improve automatic responses with AI-powered insights captured from incoming interactions
Quickly & easily adjust self-service workflows without IT expertise
- Graphical scripting designer reduces time and effort typically required to make simple adjustments
- Design powerful, autonomous interactions with pre-built tasks
Reduce operational costs with highly efficient self-service
- Connect customers directly with intelligent self-service options to effectively address inquiries without the need for live agent assistance
- Repurpose agent time spent on repetitive tasks to higher-value opportunities
An Intelligent Deal
Quickly deploy conversational AI and save money.
Receive 25% off all Intelligent IVR products and services.
Includes 8x8 Intelligent IVR Studio, deployment services, messaging — every intelligent SKU is included.
AI Assisted Self-Service in the Work-From-Home Era
Hear from the women powering the intelligence inside of 8x8 Contact Center to learn more about AI assisted self-service. This webinar will cover key insights on:
- How AI assisted self-service will be key in supporting the shift to the new normal
- How self-service can readily satisfy the changing preferences of consumers
- The applications for self-service that cater to customer convenience while allowing your agents to focus on more complex issues
