Transforming CX with AI Assisted Self-Service

8x8 Intelligent IVR is a speech-enabled voice and text response system that leverages analytics and AI to provide intelligent self-service options built with a simple, intuitive workflow designer.

Transform Customer Experience

Rethink Traditional Self-Service

  • Handle routine and repetitive customer inquiries with consistent and convenient self-service options, powered by AI
  • Easily build or edit any IVR path using a graphical workflow builder
  • Connect with customers on their preferred channels by providing flexible options for self-service
  • Improve automatic responses with AI-powered insights captured from incoming interactions

Rethink Traditional Self-Service

  • Handle routine and repetitive customer inquiries with consistent and convenient self-service options, powered by AI
  • Easily build or edit any IVR path using a graphical workflow builder
  • Connect with customers on their preferred channels by providing flexible options for self-service
  • Improve automatic responses with AI-powered insights captured from incoming interactions

Quickly & easily adjust self-service workflows without IT expertise

  • Graphical scripting designer reduces time and effort typically required to make simple adjustments
  • Design powerful, autonomous interactions with pre-built tasks

Quickly & easily adjust self-service workflows without IT expertise

  • Graphical scripting designer reduces time and effort typically required to make simple adjustments
  • Design powerful, autonomous interactions with pre-built tasks

Reduce operational costs with highly efficient self-service

  • Connect customers directly with intelligent self-service options to effectively address inquiries without the need for live agent assistance
  • Repurpose agent time spent on repetitive tasks to higher-value opportunities

Reduce operational costs with highly efficient self-service

  • Connect customers directly with intelligent self-service options to effectively address inquiries without the need for live agent assistance
  • Repurpose agent time spent on repetitive tasks to higher-value opportunities

An Intelligent Deal

Quickly deploy conversational AI and save money.

Receive 25% off all Intelligent IVR products and services.

Includes 8x8 Intelligent IVR Studio, deployment services, messaging — every intelligent SKU is included.

An Intelligent Deal

Quickly deploy conversational AI and save money.

Receive 25% off all Intelligent IVR products and services.

Includes 8x8 Intelligent IVR Studio, deployment services, messaging — every intelligent SKU is included.

AI Assisted Self-Service in the Work-From-Home Era

Hear from the women powering the intelligence inside of 8x8 Contact Center to learn more about AI assisted self-service. This webinar will cover key insights on:

  • How AI assisted self-service will be key in supporting the shift to the new normal
  • How self-service can readily satisfy the changing preferences of consumers
  • The applications for self-service that cater to customer convenience while allowing your agents to focus on more complex issues

AI Assisted Self-Service in the Work-From-Home Era

Hear from the women powering the intelligence inside of 8x8 Contact Center to learn more about AI assisted self-service. This webinar will cover key insights on:

  • How AI assisted self-service will be key in supporting the shift to the new normal
  • How self-service can readily satisfy the changing preferences of consumers
  • The applications for self-service that cater to customer convenience while allowing your agents to focus on more complex issues

Request a Quote

Get your fast, no-obligation quote now

1-866-879-8647


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