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All of your customer conversations in one place

Simplify your customer service stream by unifying every chat app conversation into a single interface.

Customer conversations made simple

  • Get seamless, plug-and-play support for all your chat app channels
  • Easily visualize, assign and reply to your customers
  • Increase support efficiency and customer satisfaction

Customer conversations made simple

  • Get seamless, plug-and-play support for all your chat app channels
  • Easily visualize, assign and reply to your customers
  • Increase support efficiency and customer satisfaction

Customer conversations made simple

  • Get seamless, plug-and-play support for all your chat app channels
  • Easily visualize, assign and reply to your customers
  • Increase support efficiency and customer satisfaction

Customer conversations made simple

  • Get seamless, plug-and-play support for all your chat app channels
  • Easily visualize, assign and reply to your customers
  • Increase support efficiency and customer satisfaction

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Communicate with your customers on their favorite chat platform

Get started instantly

To use our chat platform, simply add Chat-Apps channels and 2-Way SMS numbers — No coding/ integrations required.

Get closer to customers

8x8 Converse lets you talk to your customers, wherever they are, on whatever app they choose.

Scales with you

Quickly add every chat app you use today — and each one you add in the future.

Chat smarter

Assign conversations to agents, track conversation status, and monitor agent performance.

Communicate with your customers on their favorite chat platform

Get started instantly

Get closer to customers

To use our chat platform, simply add Chat-Apps channels and 2-Way SMS numbers — No coding/ integrations required.

8x8 Converse lets you talk to your customers, wherever they are, on whatever app they choose.

Scales with you

Chat smarter

Quickly add every chat app you use today — and each one you add in the future.

Assign conversations to agents, track conversation status, and monitor agent performance.

Communicate with your customers on their favorite chat platform

Get started instantly

Get closer to customers

Scales with you

Chat smarter

To use our chat platform, simply add Chat-Apps channels and 2-Way SMS numbers — No coding/ integrations required.

8x8 Converse lets you talk to your customers, wherever they are, on whatever app they choose.

Quickly add every chat app you use today — and each one you add in the future.

Assign conversations to agents, track conversation status, and monitor agent performance.

Communicate with your customers on their favorite chat platform

Get started instantly

Get closer to customers

Scales with you

Chat smarter

To use our chat platform, simply add Chat-Apps channels and 2-Way SMS numbers — No coding/ integrations required.

8x8 Converse lets you talk to your customers, wherever they are, on whatever app they choose.

Quickly add every chat app you use today — and each one you add in the future.

Assign conversations to agents, track conversation status, and monitor agent performance.

Most insurance companies have struggled with the delivery of service to this audience. So what we have delivered here with 8x8 is a real game changer. And the solution is so flexible - it will enable us to integrate other messaging platforms that are used in other parts of the world, like Viber or Zalo.
Most insurance companies have struggled with the delivery of service to this audience. So what we have delivered here with 8x8 is a real game changer. And the solution is so flexible - it will enable us to integrate other messaging platforms that are used in other parts of the world, like Viber or Zalo.

OKO creates social and environmental impact

Learn how OKO uses 8x8 Chat Apps API and WhatsApp to make crop insurance accessible to thousands of illiterate smallholder farmers in Africa.

The logo of OKO, a customer of 8x8 WhatsApp Business in Africa
The logo of OKO, a customer of 8x8 WhatsApp Business in Africa

Conversations at a glance

  • Access customer conversations from a single view
  • Segment conversations across multiple chat apps
  • View full chat history before responding to customers
  • Assign agents
  • Monitor queues
  • Analyze response times

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all-conversations.png

Engaging interactions

View any discussion history, get insights from other agents, respond to customers with rich content, and check if a message has been delivered or read.

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converse-mobile-chat.png

Empower support agents

Seamlessly move from one customer conversation to the next by changing ticket statuses and adding an internal note for the next agent on duty.

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wavecell-connect1-c.png

Personalize customer profiles

Futureproof customer support experience by editing customer profiles, add customer notes to recognise VIP customers and users.

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Alternative integrations

Zendesk logo
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Sales force logo
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Zendesk logo
logo-freshdesk.svg
Sales force logo
logo-8x8-REST-API.svg
Zendesk logo
logo-freshdesk.svg
Sales force logo
logo-8x8-REST-API.svg

Give your customers the best support possible

Process control

Ticket assignment based on agent availability.

Advanced analytics

View previous logs, and open/closed conversations.

Simple navigation

Toggle between the different ticket statuses with a click.

Give your customers the best support possible

Process control

Advanced analytics

Ticket assignment based on agent availability.

View previous logs, and open/closed conversations.

Simple navigation

Toggle between the different ticket statuses with a click.

Give your customers the best support possible

Process control

Advanced analytics

Simple navigation

Ticket assignment based on agent availability.

View previous logs, and open/closed conversations.

Toggle between the different ticket statuses with a click.

Give your customers the best support possible

Process control

Advanced analytics

Simple navigation

Ticket assignment based on agent availability.

View previous logs, and open/closed conversations.

Toggle between the different ticket statuses with a click.

Customer care

Previous conversations, customers notes, and tags all available on customer profiles.

Easy user management

Let admins re-assign tickets, create agents, and merge contacts.

Agent tracking

Filter tickets assigned to each agent and track customers’ average wait time.

Customer care

Easy user management

Previous conversations, customers notes, and tags all available on customer profiles.

Let admins re-assign tickets, create agents, and merge contacts.

Agent tracking

Filter tickets assigned to each agent and track customers’ average wait time.

Customer care

Easy user management

Agent tracking

Previous conversations, customers notes, and tags all available on customer profiles.

Let admins re-assign tickets, create agents, and merge contacts.

Filter tickets assigned to each agent and track customers’ average wait time.

Customer care

Easy user management

Agent tracking

Previous conversations, customers notes, and tags all available on customer profiles.

Let admins re-assign tickets, create agents, and merge contacts.

Filter tickets assigned to each agent and track customers’ average wait time.

Explore other embeddable communications

Voice API/SDK

Provide better privacy with Call Masking, generate interactive app to app calls, text-to-speech (TTS) phone calls and give your applications a voice.

Chat apps

Programmatically send richer messages and content to users of major chat apps (Eg. WhatsApp Business).

Video interaction

From consultations to insurance claims to customer support, our Video Interaction API lets you be there, even when you can’t.

Explore other embeddable communications

Voice API/SDK

Chat apps

Provide better privacy with Call Masking, generate interactive app to app calls, text-to-speech (TTS) phone calls and give your applications a voice.

Programmatically send richer messages and content to users of major chat apps (Eg. WhatsApp Business).

Video interaction

From consultations to insurance claims to customer support, our Video Interaction API lets you be there, even when you can’t.

Explore other embeddable communications

Voice API/SDK

Chat apps

Video interaction

Provide better privacy with Call Masking, generate interactive app to app calls, text-to-speech (TTS) phone calls and give your applications a voice.

Programmatically send richer messages and content to users of major chat apps (Eg. WhatsApp Business).

From consultations to insurance claims to customer support, our Video Interaction API lets you be there, even when you can’t.

Explore other embeddable communications

Voice API/SDK

Chat apps

Video interaction

Provide better privacy with Call Masking, generate interactive app to app calls, text-to-speech (TTS) phone calls and give your applications a voice.

Programmatically send richer messages and content to users of major chat apps (Eg. WhatsApp Business).

From consultations to insurance claims to customer support, our Video Interaction API lets you be there, even when you can’t.

common.integrationAndApiS

8x8 Connect

8x8 Connect is an all-in-one business communication platform which is used by knowledge-driven business to manage omni channel campaigns, send text or voice messages, and get real-time reports and analytics

common.videoConferencing

Jitsi as a Service

An enterprise-ready video meeting platform that allows developers, organizations and businesses to easily build and deploy video solutions.

common.integrationAndApiS

8x8 Connect

8x8 Connect is an all-in-one business communication platform which is used by knowledge-driven business to manage omni channel campaigns, send text or voice messages, and get real-time reports and analytics

common.videoConferencing

Jitsi as a Service

An enterprise-ready video meeting platform that allows developers, organizations and businesses to easily build and deploy video solutions.

common.integrationAndApiS

8x8 Connect

8x8 Connect is an all-in-one business communication platform which is used by knowledge-driven business to manage omni channel campaigns, send text or voice messages, and get real-time reports and analytics

common.videoConferencing

Jitsi as a Service

An enterprise-ready video meeting platform that allows developers, organizations and businesses to easily build and deploy video solutions.

common.integrationAndApiS

8x8 Connect

8x8 Connect is an all-in-one business communication platform which is used by knowledge-driven business to manage omni channel campaigns, send text or voice messages, and get real-time reports and analytics

common.videoConferencing

Jitsi as a Service

An enterprise-ready video meeting platform that allows developers, organizations and businesses to easily build and deploy video solutions.

Request a Quote

Contact Us

Any sales or general enquiries?

Complete the form on the left or email

cpaas-sales@8x8.com


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