8x8 Joins Forces with MLL Telecom to Offer X Series to the Public Sector

London, 06 November, 2019 - 8x8, a leading Software-as-a-Service provider of voice, video, chat, contact centre, and enterprise-class API solutions powered by one global cloud communications platform, today announced its new partnership with leading network solution provider MLL Telecom.

MLL Telecom is one of the UK’s most trusted suppliers of full-managed networks. The company designs and manages reliable and secure networks for all the UK’s Mobile Operators and many UK public sector organisations including local government, blue light and health and social care organisations. MLL Telecom’s customers include EastNet and Fife Council.

Partnering with 8x8 gives MLL’s clients access to 8x8 X Series, which brings voice, video, chat and contact centre capabilities together with intelligent analytics to help transform customer and employee experiences. 8x8’s solution gives MLL Telecom the opportunity to approach new, larger prospects, and also upsell to existing customers.

MLL Telecom has recently been named as a supplier on Crown Commercial Service’s[1] RM3808[2] government framework meaning through the partnership 8x8 X Series will be available to a much larger public sector marketplace. As a result, 8x8 and MLL Telecom are now perfectly positioned to help public sector organisations achieve digital transformation.

The new partnership, which has been in place for just two months, is already generating new business opportunities. Only a few months since they started working with 8x8, MLL Telecom has further developed its ongoing relationship with Suffolk County Council expanding into another service area by implementing a 200 seat contact centre service.

MLL Telecom has been impressed with 8x8’s hands-on training and support throughout the sales process. In particular, the 8x8 support team advises MLL Telecom customers on how best to use 8x8 X Series, ensuring they receive the maximum return on investment.

Darren Hogan, Director of Products, MLL Telecom, said: “As a principle, we are incredibly discerning when conducting our supplier partnering process. We work closely through our selection process to ensure that we work with a select group of partners who share our ambition to deliver the next generation of digital solutions for customers.”

“MLL Telecom’s commitment to provide robust and secure network services dovetails perfectly into 8x8’s heritage in delivering enterprise-class voice solutions, and we look forward to growing together within the public sector.”

Graham Kedzlie, Director, Business Development, 8x8, said:“MLL Telecom are a key strategic partner for 8x8 in the public sector space. We are very pleased to announce our first partnership deal in securing the Contact Center for Suffolk County Council. The legacy infrastructure had approached end of life and 8x8’s pure cloud CCaaS was deployed rapidly delivering immediate productivity and cost benefits to the council. The 8x8/MLL Telecom partnership is just getting started, we are very much looking forward to sharing more success stories over the coming months.”


About 8x8

8x8, Inc. (NYSE: EGHT) is transforming the future of business communications as a leading Software-as-a-Service provider of voice, video, chat, contact centre and enterprise-class API solutions powered by one global cloud communications platform. 8x8 empowers workforces worldwide to connect individuals and teams so they can collaborate faster and work smarter. Real-time analytics and intelligence provide businesses unique insights across all interactions and channels so they can delight end-customers and accelerate their business. For additional information, visit www.8x8.com, or follow 8x8 on LinkedIn, Twitter and Facebook.

Notes to editors

[1]Crown Commercial Service supports the public sector to achieve maximum commercial value when procuring common goods and services. In 2018/19, CCS helped the public sector to achieve commercial benefits worth £945m - supporting world-class public services that offer best value for taxpayers.

[2] There are multiple benefits to MLL Telecom being selected as an authorised supplier on the RM3808 framework. On the previous RM1045 CCS, MLL Telecom were able to bid on framework opportunities that were released on a total number of 2 lots – moving forward MLL Telecom can now be considered for opportunities covering up to 10 associated framework Lots

With the launch of RM3808 we will have further opportunities in which to target new customers and extend our expertise in the product sets that 8x8 will be supporting throughout our sales pipeline.

Benefits for customers purchasing off the RM3808 framework include:

  • Flexible contract lengths – up to 10 years for some services
  • Supports organisation’s technology upgrade programme
  • Savings from lower cost and or more efficient technologies
  • Option for both direct award or further competition
  • Option to choose specialist suppliers who can deliver services under one specific lot, as well as suppliers who can provide multiple services across several lots
  • Uses the agreed Public Sector Contract (PSC) terms and condition