8x8 vs. RingCentral
Why smart businesses are switching to 8x8.
When comparing 8x8 and RingCentral, the differences go far beyond features. It’s about delivering a complete, unified solution with the performance, reach, and reliability your growing business needs—without the risk, debt, or limitations that come with legacy vendors.
- Unified UCaaS, CCaaS, and CPaaS platform.
- Security, global scalability, and long-term reliability.
- Simplified management and unified interaction data across your organization.
How RingCentral doesn’t compare to 8x8.
 |  | |
| Third-party Validation | ||
| Leader in the Gartner®️ UCaaS Magic Quadrant™ | 13 years in a row | 10 years in a row |
| Recognized in the Gartner®️ CCaaS Magic Quadrant™ for a first-party Contact Center | 10 years in a row | N/A |
| Recognized in the Forrester UCaaS & CCaaS Wave™ reports | Strong performer in UCaaS and CCaaS reports | Recognized in the UCaaS report only |
| Global Public Sector CCaaS Solutions Customer Value Leadership Award - Frost & Sullivan®️ | 2024 | N/A |
| Admin Accolades | 2024 NY Design Awards - Silver | N/A |
| Microsoft Teams® Integrations | ||
| Teams – Certified Contact Center | Solution Certified for Microsoft Teams | Not Certified |
| Teams – Certified for Teams Phone | 8x8 Operator Connect for Microsoft Teams | Not Certified |
| Global Service Availability | ||
| Full PSTN Replacement | 55+ Countries | <50 Countries |
| Unified Platform | Single Platform for UC & CC | Multiple applications for UC & CC |
| Unified Service Level Agreement | Unified, financially backed, platform-wide 99.999% uptime | Multiple SLAs across products, cryptic compensation terms for downtime. Experienced 10x more downtime than SLA allows in 2025. |
One platform. Every communication.
Unlike RingCentral, which often requires multiple tools and third-party apps to cover business communications, 8x8 delivers a truly unified platform that combines voice, video, chat, contact center, and APIs in one seamless experience. This means less complexity, better data visibility, and more value from a single provider. Whether you're managing internal collaboration or delivering world-class customer service, 8x8 keeps everything—and everyone—connected.
8x8 does what RingCentral can’t. Everywhere it counts.
Five nines. Zero excuses.
8x8 guarantees 99.999% uptime across unified communications and contact center. Unlike RingCentral’s split SLAs, you get one consistent promise—less risk, more peace of mind.
Right sized for your team.
8x8 makes it easy for lean IT teams to deploy, manage, and scale communications. Our award-winning Admin Console simplifies everything.
Global reach without hassle.
Connect your teams in 55+ countries with native PSTN coverage—more than RingCentral. One provider, global coverage.
Deeper Microsoft Teams integrations.
Only 8x8 delivers certified Teams solutions for both calling and contact center. No workarounds, no compromises— just a native, seamless experience.
Recommended by leading industry experts.
These organizations didn’t settle for RingCentral. Why should you?
First United evaluated multiple vendors, including RingCentral, Zoom, and Nextiva.
“We did an evaluation of four or five platforms, and 8x8 came out on top." The decision ultimately came down to flexibility, a Microsoft Teams-certified contact center solution, and outstanding support from 8x8’s advisors.”
Cape Air evaluated a number of solutions, including Cisco, Five Nines, RingCentral, Evolve, and 8x8.
“What set 8x8 apart was the superior contact center, CRM integration, robust SLA, and easy phone experience—all on the same platform.”
After evaluating options such as RingCentral and Microsoft Teams, the Catholic Diocese of Maitland-Newcastle diocese chose 8x8.
“It’s just so much simpler. A lot of people don’t even know they’re using 8x8, because it integrates so simply into Microsoft Teams and our system.”
