Frontline Teams Need More Than a Phone
Customer experience doesn’t happen behind a desk anymore. With 60% of engagement now happening in motion—on the floor, in the field, or between appointments—your frontline teams need more than just a dial tone. But most tools weren’t built for how today’s frontline employees actually work.
Today’s Customer Experience Is Mobile—Your Tools Should Be Too.
Frontline teams are the face of your brand, but most are stuck using systems built for desk jobs. As customer expectations rise and more interactions happen in motion—in stores, hallways, and job sites—your mobile workers need more than a phone to keep up. This eBook explores why modern customer engagement starts with empowering the people closest to it—and how to equip them with tools that actually work the way they do.
What’s Insidelink to this section
Why legacy systems fall short — Outdated tools slow down mobile teams and weaken customer interactions.
How mobile-first CX drives results — Context-rich engagement reduces escalations and improves satisfaction.
What a smarter frontline workspace looks like — One place to manage every customer moment without switching apps.
How 8x8 Engage makes it possible — A unified, mobile-ready solution that brings context, collaboration, and clarity.