Recognized for Leading Innovation in Global Public Sector Contact Center-as-a-Service (CCaaS) Solutions
8x8 platform meets the unique demands of government agencies, education and healthcare providers with industry-specific solutions
Enhance citizen experience with AI-driven solutions like intelligent virtual assistants and video triage for remote issue resolution.
Meeting stringent regulatory standards, 8x8 provides secure communication channels for public sector organizations and supports them in meeting regulatory requirements of the Awaabs Law and the Social Housing (Regulation) Act 2023.
Innovative solutions like 8x8 Remote FixTM and 8x8 Active Assessor allow housing associations to manage property hazards efficiently and resolve issues remotely, saving time and reducing costs.
The Platform Housing Group, managing over 45,000 homes in the UK, chose 8x8 to integrate Unified Communications and Contact Center solutions. Within a month, 39% of maintenance requests were handled remotely through video triage, reducing service times from weeks to hours.
8x8’s solutions have been widely adopted in the public sector for their ability to improve both tenant satisfaction and operational efficiency.
