Customer experience doesn’t break because teams move too slowly, it breaks when key perspectives are missing.

In this on-demand webinar, leaders Lisa Orford, VP, Product for Contact Center and Michelle Kelly, Retail & Industry Marketing Strategist from 8x8 and Retail Women in Tech Founder, Shannon Flanagan, explore how disconnected systems, misaligned decision-making, and underrepresented frontline voices create gaps between CX strategy and reality, and what to do about it.

Watch now to learn how to better align teams, elevate diverse perspectives, and build customer experiences that actually deliver.