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Transforming CX with AI Assisted Self-Service

8x8 Intelligent IVR is a speech-enabled voice and text response system that leverages analytics and AI to provide intelligent self-service options built with a simple, intuitive workflow designer.

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Transform Customer Experience

Rethink Traditional Self-Service

Handle routine and repetitive customer inquiries with consistent and convenient self-service options, powered by AI
Easily build or edit any IVR path using a graphical workflow builder
Connect with customers on their preferred channels by providing flexible options for self-service
Improve automatic responses with AI-powered insights captured from incoming interactions

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Quickly & easily adjust self-service workflows without IT expertise

Graphical scripting designer reduces time and effort typically required to make simple adjustments
Design powerful, autonomous interactions with pre-built tasks

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Reduce operational costs with highly efficient self-service

Connect customers directly with intelligent self-service options to effectively address inquiries without the need for live agent assistance
Repurpose agent time spent on repetitive tasks to higher-value opportunities

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An Intelligent Deal

Quickly deploy conversational AI and save money.

Receive 25% off all Intelligent IVR products and services.

Includes 8x8 Intelligent IVR Studio, deployment services, messaging — every intelligent SKU is included.

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AI Assisted Self-Service in the Work-From-Home Era

Hear from the women powering the intelligence inside of 8x8 Contact Center to learn more about AI assisted self-service. This webinar will cover key insights on:

How AI assisted self-service will be key in supporting the shift to the new normal
How self-service can readily satisfy the changing preferences of consumers
The applications for self-service that cater to customer convenience while allowing your agents to focus on more complex issues

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