8x8 is named a Leader in IDC MarketScape for European Contact-Center-as-a-Service, 2025
Navigate the Complexity of European CCaaS with Confidence
The European contact center landscape is evolving fast, driven by rising customer expectations, regional regulations, and accelerated cloud and AI adoption. But with complexity comes opportunity: those who adapt to local demands can turn CX into a competitive advantage.
The IDC MarketScape: European Contact Center-as-a-Service Applications Software 2025 Vendor Assessment evaluates providers and how they’re meeting the needs of today’s CX leaders.
Access the excerpt to learn:
- How technology buying decisions vary across markets like Germany, France, the UK, and the Netherlands.
- Why data residency, security, and local partner alignment are decisive factors.
- What’s behind the region’s growing interest in private and sovereign cloud deployment.
- Why IDC MarketScape named 8x8 a Leader.
Download the excerpt now and see how we’re helping enterprises succeed across Europe.
IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of technology and service suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. The Capabilities score measures vendor product, go-to-market and business execution in the short-term. The Strategy score measures alignment of vendor strategies with customer requirements in a 3-5-year timeframe. Vendor market share is represented by the size of the circles. Vendor year-over-year growth rate relative to the given market is indicated by a plus, neutral or minus next to the vendor name.