IVR Software for Call Centers
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See why 2 million users trust 8x8 worldwidelink to this section
Build IVR call flows in minutes
Easily build and edit IVR call flows with an intuitive drag-and-drop design interface, reducing effort and time needed to make adjustments.
Transform customer experience with better self-service
Analytics-infused IVR
IVR analytics provides insight into the entire IVR flow, automatically identifying points of frustration and menu options requiring attention to improve the customer experience.
Contextual Customer Service
With access to previous caller inputs, agents can provide more relevant answers, faster.
Lower costs with self-service paths
Connect customers directly with a self-service option to address customer inquiries and needs without live agent assistance.
Stay Informed in Your Search
Report
Download the Gartner Magic Quadrant for Contact Center as a Service report to see how 8x8 stacks up against other leading providers in this industry
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